Customer Service Representative I

Force Inspection Services; Edmonton; On-site; CAD 39,000 - 53,000; Full time

Benefits offered by this job

Group benefits

Tuition support

Onsite gym

Rooftop patio

Job summary

General Bank of Canada is seeking a Customer Service Representative I to join our Retail Operations team in Edmonton. You will handle inbound/outbound calls and emails, supporting loan servicing and customer relations while delivering an exceptional experience.

You will report to the Team Lead and contribute to a proactive, customer-first culture with growth opportunities in financial services. This 6–12 month contract role offers a competitive base salary and benefits.

Qualifications

• Previous customer service experience or transferable experience.
• High school diploma or equivalent.
• Intermediate MS Office (Word, Excel, Outlook) skills.

Responsibilities

• Deliver exceptional customer service via phone and email.
• Assist customers with loan servicing requests and account updates.
• Communicate clearly to understand needs and provide timely solutions.
• Build trust through professional, empathetic service.
• Collaborate with teams to resolve issues and support processes.
• Complete loan administration accurately and on time.
• Escalate complex concerns to ensure prompt resolution.
• Support team initiatives and other assigned tasks.

Skills

Customer service

MS Office

Education

High school diploma

Job description

• Location 11523 100 Ave NW,Suite #100,Edmonton, AB, T5K 0J8,Canada
• Base Pay $39,206.25 - $53,043.75 / Year
• Employee Type Temporary Fulltime
• Manage Others No

General Bank of Canada ("GBC") is a Schedule I Chartered Bank headquartered in Edmonton, Alberta, and part of the Wheaton Group. Since our entrepreneurial beginnings in the 1950s, we’ve grown into one of Canada’s fastest-growing small banks, delivering innovative financing solutions across the automotive, aviation, and commercial sectors.

At GBC, our values of Trust, Discipline, People First, and Innovation shape everything we do. Our agile, forward-thinking approach allows us to design smarter, more responsive banking solutions for a rapidly evolving digital world.

We’re proud to be certified as a Great Place to Work for six consecutive years, reflecting our commitment to a culture where people feel supported, empowered, and inspired to do their best work.

Giving back is part of who we are. Since 1969, our long-standing partnership with United Way has supported meaningful volunteerism, fundraising, and community initiatives that make a lasting difference.

When you join General Bank of Canada, you become part of a team that’s not only shaping the future of banking but also strengthening the communities we serve. And yes, we genuinely love it here, and we think you will too.

The Opportunity

We’re looking for a Customer Service Representative I to join our Retail Operations team and play an important role in our continued growth. At GBC, you won’t just fill a role; you’ll help build what’s next. This is a great opportunity to make a real impact, develop your skills, and grow your career in a dynamic, people-first environment.

Reporting to the Customer Service Team Lead, the Customer Service Representative I (CSR I) plays a key role in delivering an exceptional customer experience through inbound and outbound calls, emails, and customer follow-up. As part of the Bank's only customer-facing team, you'll help build trust and lasting relationships with customers while supporting their loan servicing needs.

Every interaction is an opportunity to make a meaningful impact. From answering questions and processing requests to resolving issues and providing support, you'll play an important role in shaping our customers' experience with the Bank while ensuring their needs are met with professionalism, care, and efficiency. This role is also an excellent opportunity to launch or advance your career in financial services. You'll gain valuable exposure to banking operations, lending, customer relationship management, and the broader financial services industry, all while working alongside a collaborative team committed to learning, growth, and delivering exceptional service.

• Employment Duration: 6 to 12 month contract terms.
• Salary Range : The salary range for this position is $39,206.25 to $53,043.75. Compensation is commensurate with qualifications.
• Deadline to Apply : Posted until filled.

Position Responsibilities

• Deliver exceptional customer service through phone and email interactions, creating a positive experience with every touchpoint.
• Assist customers with loan servicing requests, including payments, payouts, account updates, and general inquiries.
• Use strong communication and problem-solving skills to understand customer needs and provide accurate, timely solutions.
• Build trust through professional, empathetic, and customer-focused service.
• Collaborate with teams across the Bank to resolve issues and support operational processes.
• Complete loan administration and related tasks with accuracy and attention to detail.
• Escalate complex customer concerns as needed to ensure prompt resolution.
• Support team initiatives and other responsibilities as assigned.

Requirements

What You Bring to the Table

Required Qualifications

• Previous customer service experience or transferable experience gained through employment, volunteer work, academic involvement, or community engagement
• High school diploma or equivalent.
• Intermediate skills in MS Office (Word, Excel, Outlook) and technical computer knowledge.

Preferred Qualifications

• Post-secondary education in the fields of administration/business, finance, or related work experience.
• Previous experience in a fast-paced call center environment or banking administration.

Summary

What GBC Brings to the Table

At General Bank of Canada, we offer more than just a paycheque. We offer the opportunity to build your career and elevate it to new heights. Our compensation package includes base salary, group benefits, and a matched retirement savings plan program.

Our group benefits ensure you and your dependents are covered for extended health, dental, and vision care. We also provide flexible spending accounts, replenished annually, to help cover additional medical and wellness expenses.

Recognized as one of the Best Workplaces for Mental Wellness in 2025 & 2026, we take mental health seriously. That's why we offer extra coverage for mental health practitioners and a dynamic employee assistance program.

As an employee, you can expect more than just our competitive compensation package, comprehensive group benefits, and matched retirement savings plan. We also offer the following:

• Generous paid time off to promote healthy work-life harmony.
• A collaborative work environment where your voice and opinions are valued.
• Exclusive employee perks, including discounts for various products and services.
• Beautiful downtown office location with an onsite gym and the best rooftop patio.
• Engaging social events, offering unique experiences and opportunities to
  connect with colleagues, meet new people and enjoy some fun.
• Professional development and tuition support to help you advance your career.
• Welcoming teams that celebrate diversity and prioritize inclusion.
• Give back to your community. As a proud partner of the United Way, we offer numerous
  initiatives throughout the year for you to get involved and make a meaningful impact.
• Make an impact. Join one of our employee-led committees to develop leadership skills,
  expand your network and contribute to our strong corporate culture.

Diversity, Equity and Inclusion

At General Bank of Canada, we believe that diversity drives innovation and fosters a culture of inclusion. We are proud to be an equal-opportunity employer, dedicated to creating a welcoming and supportive environment for all employees. We are committed to building a diverse and inclusive workforce that mirrors the rich diversity of our communities and customers.

Accessibility

We believe that accessibility is a fundamental aspect of our commitment to diversity, equity, and inclusion. Our goal is to ensure that every candidate has an equal opportunity to succeed during the interview process, and we will work with candidates requiring accommodations. If you require an accommodation, please reach out to our HR team directly ( [e-mail] ).

Employment Equity

We welcome and encourage applications from individuals of all backgrounds and abilities, including those who are underrepresented in the financial services industry. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or any other legally protected status.

To learn how we collect, use, and protect your personal information during the recruitment process, please review our Applicant Privacy Notice at the following link: https://www.generalbank.ca/careers/ .