Client Service Pro: Banking, Impact & Digital Tools

ATB Financial; St. Albert; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading Canadian financial institution seeks a Client Service Representative in St. Albert. You will provide essential banking services, engage with clients to understand their financial needs, and offer personalized solutions. Responsibilities include educating clients on digital banking tools and collaborating with teams for seamless operations. Ideal candidates are adaptable, possess strong decision-making skills, and have a Grade 12 education with a passion for helping others. This role includes rotating evening and Saturday shifts.

Qualifications

• Post-secondary business courses are an asset.
• Proven customer service and/or sales experience is required.
• Preference given to candidates with previous banking experience.

Responsibilities

• Engage with clients to understand their financial needs and goals.
• Educate clients on digital banking tools and platforms.
• Collaborate with internal teams to resolve client issues.

Skills

Flexible and collaborative team player

Strong decision-making skills

Problem-solving skills

Familiarity with personal lending services and products

Education

Grade 12 graduate

Post-secondary business courses

Job description

A leading Canadian financial institution seeks a Client Service Representative in St. Albert. You will provide essential banking services, engage with clients to understand their financial needs, and offer personalized solutions. Responsibilities include educating clients on digital banking tools and collaborating with teams for seamless operations. Ideal candidates are adaptable, possess strong decision-making skills, and have a Grade 12 education with a passion for helping others. This role includes rotating evening and Saturday shifts.