Banking Access Provisioning Analyst

BeachHead Inc.; Toronto; On-site; CAD 29,000 - 50,000; Full time

Job summary

BeachHead Inc. is seeking an experienced Technical Analyst to support access provisioning in a banking technology environment. The role focuses on managing and executing access requests efficiently, with daily work in ServiceNow and IAM processes.

You will analyze requests, process provisioning, and collaborate with teams to maintain security and compliance while ensuring timely responses and accurate data handling.

Qualifications

• 1+ years of experience in technology support, access management, or service request management environment.
• Proficiency with Active Directory (ARS), Microsoft Exchange, and ServiceNow.
• Experience processing user access requests, including provisioning, modification, and revocation.
• Strong attention to detail and accuracy when working with sensitive access data.
• Ability to interpret and follow documented procedures precisely.
• Excellent organizational skills to manage multiple requests within tight SLAs.
• Clear and professional communication skills for effective end-user and partner interactions.
• Understanding of security policies and control standards in access management.
• Ability to work independently while escalating issues appropriately.

Responsibilities

• Analyze, review, and process access requests in ServiceNow, including new hires, transfers, and terminations
• Execute getIT requests related to identity changes promptly and accurately
• Manage access modification requests, including IAM attestations, and resolve incidents following established procedures
• Collaborate with internal teams and business partners to ensure timely and compliant access provisioning
• Maintain thorough documentation of all requests and communications within ServiceNow
• Prioritize and monitor access request queues, ensuring adherence to SLAs
• Identify opportunities to improve access processes, reduce operational risks, and enhance service quality
• Research, troubleshoot, and resolve access-related incidents, escalating when necessary
• Contribute to updating knowledge base articles and documenting process improvements
• Follow security policies, controls, and standards diligently in all activities

Skills

Tech support

Access management

ServiceNow

Active Directory

Microsoft Exchange

Access requests processing

Attention to detail

Procedural compliance

Organizational skills

Communication skills

Security policies

Independent work

Tools

Active Directory

Microsoft Exchange

ServiceNow

Job description

BeachHead Inc. is seeking an experienced Technical Analyst to support access provisioning in a banking technology environment. The role focuses on managing and executing access requests efficiently, with daily work in ServiceNow and IAM processes.

You will analyze requests, process provisioning, and collaborate with teams to maintain security and compliance while ensuring timely responses and accurate data handling.