Bank Customer Service Representative (Bilingual) - S

Canadian Tire Corporation; Niagara Falls; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a Customer Relationship Contact Centre Representative to manage customer inquiries effectively while providing exceptional service. This bilingual role requires fluency in English and French and the ability to adapt quickly to diverse call types. Working primarily during evenings and weekends, candidates must be dedicated to fostering positive customer relationships and embody a commitment to continuous learning.

Qualifications

• Must speak both English and French fluently.
• Ability to adapt quickly to an ever-changing environment.
• Experience in customer service is desirable.

Responsibilities

• Respond to a wide range of telephone inquiries from customers.
• Protect the integrity and security of customer account information.
• Shape a positive customer perception and build confidence.

Skills

Bilingual (English and French)

Customer Service

Adaptability

Communication

Job description

The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an exceptional customer experience. CRCC Representatives receive a diverse set of call types which require the ability to quickly adapt to a fast pace and ever-changing environment. Most customer inquiries are a result of customer credit card usage, statement receipt and marketing programs.

This is a bilingual role. Candidates will be required to speak both English and French fluently.

What you’ll do

• Protect the integrity and security of customer account information
• Apply technical/product/process knowledge within varied situations
• Shape a positive customer perception of Canadian Tire
• Build customer confidence in our ability to provide service
• Maintain accurate customer information
• Develop effective relationships to contribute to a positive work environment
• Understand and service customer needs - "owns the moment"
• Look for ways and apply new ideas to keep Customers for Life
• Take opportunity to provide customers with relevant products & services
• Take responsibility for continuous learning and development

Bank Customer Service hours of operation:
Monday to Friday 8:00am – 8:00pm
Saturday and Sunday 8:00am – 6:00pm

Shifts will be primarily evenings and weekends, you must be available during evenings and weekends to be considered.

*As a condition of employment, our bank positions are subject to the successful completion of the following pre-employment conditions:*

• Reference Check
• Credit Checks
• Criminal Background Check
• Sanctions & PEP Screening

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.