Bank Customer Service Representative (Bilingual) - S

Canadian Tire Corporation; St. Catharines; On-site; CAD 35,000 - 50,000; Full time

Job summary

Canadian Tire Corporation is seeking a bilingual Customer Relationship Contact Centre Representative to provide exceptional service to bank customers. This role involves responding to inquiries about credit card usage and marketing programs, maintaining customer records, and fostering positive relationships. Candidates must be proficient in both English and French, and availability during evenings and weekends is required.

Qualifications

• Fluency in both English and French is required.
• Ability to adapt quickly in a fast-paced environment.
• Commitment to continuous learning and development.

Responsibilities

• Respond to a wide range of telephone inquiries.
• Protect customer account information.
• Maintain accurate customer information and build relationships.

Skills

Customer Service

Bilingual (English and French)

Technical Knowledge

Relationship Building

Job description

The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an exceptional customer experience. CRCC Representatives handle diverse call types requiring quick adaptation to a fast-paced and ever-changing environment. Most inquiries relate to credit card usage, statement receipt, and marketing programs.

This is a bilingual role. Candidates must be fluent in both English and French.

What you’ll do

1. Protect the integrity and security of customer account information.
2. Apply technical, product, and process knowledge across various situations.
3. Shape a positive customer perception of Canadian Tire.
4. Build customer confidence in our service capabilities.
5. Maintain accurate customer information.
6. Develop effective relationships to contribute to a positive work environment.
7. Understand and address customer needs - "own the moment".
8. Innovate and apply new ideas to retain customers for life.
9. Identify opportunities to offer relevant products and services.
10. Commit to continuous learning and development.

Bank Customer Service hours of operation:
Monday to Friday 8:00am – 8:00pm
Saturday and Sunday 8:00am – 6:00pm

Shifts will primarily be evenings and weekends; availability during these times is required.

*Our bank positions are contingent upon successful completion of the following pre-employment checks:*

• Reference Check
• Credit Check
• Criminal Background Check
• Sanctions & PEP Screening

About Us

Canadian Tire Services Limited/Canadian Tire Bank aims to create innovative and rewarding financial solutions. Our diverse team contributes to our success, driven by a strong vision, loyal customers, and a commitment to reflecting the communities we serve. Join us to find your place here.

Our Commitment to Diversity, Inclusion, and Belonging

We foster an environment where belonging thrives, and diversity, inclusion, and equity are integral to our culture. We treat everyone with dignity and respect, regardless of religion, nationality, gender, race, age, ability, language, sexual orientation, or identity. Our purpose is to make life in Canada better.

Accommodations

We believe inclusion is essential. We welcome candidates from diverse backgrounds, including racialized groups, Indigenous peoples, 2SLGBTQIA+ individuals, women, and people with disabilities. If you need accommodations during the application or interview process, please inform us when contacted, and we will support your needs.