Financial Service Representative - Contract/Secondment

Canadian Imperial Bank of Commerce; Regina; On-site; CAD 40,000 - 55,000; Full time

Job summary

CIBC is seeking an Outbound Financial Services Representative in Regina to engage clients, recommend financial products, and provide excellent customer service. This role involves working from a Contact Centre with the ability to operate remotely and requires effective communication skills alongside a proactive approach to client interactions.

Benefits

Employee and Family Assistance Programs

Wellbeing support

Social points-based recognition program

Qualifications

• Ability to work independently and securely in a distraction-free environment.
• Wired internet connection with minimum speeds of 15 Mbps download and 10 Mbps upload.

Responsibilities

• Proactively reach out to clients and recommend financial products.
• Engage in meaningful conversations to understand and fulfill client needs.
• Maintain up-to-date knowledge of financial products offered.

Skills

Client Service

Communication

Bank Products

Teamwork

Call Center Experience

Job description

Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

Youll work in a fast paced Contact Centre where youll proactively reach out to clients to suggest new and existing financial services products that will help them reach their financial goals. As an Outbound Financial Services Representative youll share your knowledge of products and campaigns with clients through outbound calls. Youll engage in meaningful conversations where youll seek to develop an indepth understanding of their financial quickly provide information and resolutions to the clients flexible to work from Monday to Friday from 9 : 00 am to 8 : 00 pm and Saturday from 10 : 00 am to 6 : 00 pm.

CIBC is transitioning to an modelfor this role you will be required to work from home. The expectation and details will be confirmed if you move through the recruitment process. Even though this role is a remote position the expectation is that you must be able to attend your primary CIBC locationwithin two hours upon request ( outages Business Contingency Planning team meetings celebration events etc.)

Program Requirements

Ability to work independently as an with a secure workspace in a room or office with a door that closes it off from noises and distractions.

Wired Internet connection capable of continuously supporting excellent call quality and highspeed response rate(Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15mbpsand upload speed of 10mbps)

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of onsite and remote work) will be discussed at the time of your interview.

How youll succeed

Client engagement Focus on each client experience and connect on a personal level to make every interaction meaningful. Listen ask questions and put yourself in the clients shoes to find the right solutions every time.

Recommending solutions Connect clients with the right financial solutions. Proactively suggest products that will help them to achieve their financial goals. Work with your team to ensure clients are connected to the right people and opportunities.

Product knowledge Be an expert in CIBCs comprehensive financial product offerings. Keep up to date with both new and existing solutions and maintain an ongoing learning mindset.

Computer savvy Easily navigate and focus on multiple software applications and dual monitors.

Who you are

You put our clients first . You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.

You love to learn . Youre passionate about growing your knowledge and you know that there is no limit to what you can achieve.

Youregoal oriented. Youre motivated by accomplishing your goals and delivering your best to make a difference.

You act like an owner . You thrive when youre empowered to take the lead go above and beyond and deliver results.

You engage with your heart and mind . You care about people and understand different perspectives. You listen and learn from the experiences of others.

Values matter to you . You bring your real self to work and you live our values trust teamwork and accountability.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful personalized ways including a competitive compensation a banking benefit

• wellbeing support and additional offers such as employee and family assistance programs and MomentMakers our social pointsbased recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit

We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

Expected End Date

Job Location

Regina2412 11th Ave

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Bank Products Call Center Client Service Communication Financial Products Outbound Calls Work Collaboratively

Required Experience :

Unclear Seniority

Key Skills

Experience : years

Vacancy : 1

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Financial Service Representative • Regina, Saskatchewan, Canada