Bank Customer Service Representative (Bilingual) - S

Canadian Tire Corporation; Welland; On-site; CAD 35,000 - 50,000; Full time

Job summary

Join a leading financial solutions provider as a Customer Relationship Contact Centre Representative. In this dynamic role, you'll respond to customer inquiries, ensuring an exceptional service experience while working in a bilingual environment. The position requires flexibility with evening and weekend shifts, supporting a diverse and inclusive workplace.

Qualifications

• Fluency in both English and French is required.
• Effective communicator with strong problem-solving skills.
• Ability to adapt to a fast-paced environment.

Responsibilities

• Respond to inquiries from Canadian Tire Bank Triangle MasterCard members.
• Maintain customer account information and build positive perceptions.
• Identify opportunities to recommend relevant products and services.

Skills

Customer service

Bilingual (English/French)

Adaptability

Communication

Problem-solving

Job description

The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an exceptional customer experience. CRCC Representatives handle diverse call types that require quick adaptation to a fast-paced and ever-changing environment. Most inquiries relate to customer credit card usage, statement receipt, and marketing programs.

This is a bilingual role. Candidates must speak both English and French fluently.

What you’ll do

• Protect the integrity and security of customer account information
• Apply technical, product, and process knowledge in varied situations
• Shape a positive customer perception of Canadian Tire
• Build customer confidence in our service capabilities
• Maintain accurate customer information
• Develop effective relationships to foster a positive work environment
• Understand and address customer needs - "own the moment"
• Innovate and apply new ideas to retain Customers for Life
• Identify opportunities to recommend relevant products and services
• Take responsibility for continuous learning and development

Bank Customer Service hours of operation:
Monday to Friday 8:00am – 8:00pm
Saturday and Sunday 8:00am – 6:00pm

Shifts will mainly be evenings and weekends; availability during these times is required.

*Our bank positions are contingent upon the successful completion of the following pre-employment checks:*

• Reference Check
• Credit Check
• Criminal Background Check
• Sanctions & PEP Screening

About Us

Canadian Tire Services Limited/Canadian Tire Bank aims to develop innovative and rewarding financial solutions. Our expanding suite of products reflects the contributions of our employees. Our success is driven by a strong vision, loyal customers, and diverse teams that mirror the communities we serve. Join us — there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We foster an environment where everyone feels they belong, with diversity, inclusion, and equity integrated into all we do. We treat individuals with dignity and respect regardless of religion, nationality, gender, race, age, ability, language, sexual orientation, or identity. Our purpose is to make life in Canada better.

Accommodations

We value inclusion and welcome candidates from all backgrounds, including racialized individuals, Indigenous peoples, 2SLGBTQIA+ community members, women, and people with disabilities. If you need accommodations during the application or interview process, please inform us when contacted, and we will assist you.