Banff Wellness Concierge — Spa & Reservations Expert

Fairmont; Lake Louise; On-site; CAD 28,000 - 33,000; Full time

Benefits offered by this job

Staff accommodation on-site

Free meal per shift

Benefits package including medical

Pension plan

Employee travel program

Discounts on room rates

Job summary

Fairmont Chateau Lake Louise is seeking a Concierge team member for Basin Glacial Waters wellness facility in Banff. You will manage and maintain bookings, guiding guests toward wellness experiences while collaborating with the Fairmont Spa on additional treatment options.

Start date is September 2026, with tours and benefits supporting on-site staff. Reporting to the Guest Experience Supervisor, you will meet booking quotas, promote hotel services and spa amenities, and develop product

Qualifications

• Reservations or sales experience is an asset.
• PMS and CRS experience is an asset.
• Book4Time booking system experience is an asset.
• Strong communication, analytical, organizational and administrative skills.
• Strong computer skills with Word and Excel.
• Willingness to work shifts and varied days off occasionally.

Responsibilities

• Handle Basin reservations, respond to guest inquiries via phone and email.
• Work with Fairmont Spa concierge to offer additional treatment options.
• Promote hotel services and spa amenities, and assist with product knowledge.
• Generate and audit daily reports, maintain office records, ensure reservation accuracy.
• Assist facility attendants and lounge servers during peak times.
• Other duties as assigned.

Skills

Reservations experience

Sales experience

PMS experience

CRS experience

Book4Time experience

Communication

Analytical

Organizational

Administrative

Excel

Tools

PMS & CRS tools

Book4Time

Job description

Fairmont Chateau Lake Louise is seeking a Concierge team member for Basin Glacial Waters wellness facility in Banff. You will manage and maintain bookings, guiding guests toward wellness experiences while collaborating with the Fairmont Spa on additional treatment options.

Start date is September 2026, with tours and benefits supporting on-site staff. Reporting to the Guest Experience Supervisor, you will meet booking quotas, promote hotel services and spa amenities, and develop product