Bakery Team Lead - Customer Service & Ops Coach

Farm Boy Inc.; Ottawa; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits program

10% discount on in-store purchases

On-the-job training

Opportunities to support local community programs

Job summary

A grocery retailer seeks a dedicated Team Member in Ottawa to support outstanding customer service and operational excellence. The ideal candidate will mentor team members, maintain department organization, and ensure compliance with safety policies. Responsibilities include delivering customer service, collaborating with management, and providing administrative support. Ideal qualifications include a post-secondary education in business and relevant supervisory experience. This role offers comprehensive benefits, a discount on purchases, and opportunities for growth.

Qualifications

• Minimum of one year of supervisory or management experience.
• Ability to manage competing priorities in a dynamic environment.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Deliver warm and engaging customer service.
• Collaborate with the Department Manager to meet performance goals.
• Support team development through training and motivation.
• Ensure compliance with Safe Food Handling and Health & Safety policies.
• Provide administrative support including inventory management.

Skills

Customer service excellence

Supervisory experience

Organizational skills

Analytical skills

Interpersonal skills

Fluency in English

Education

Post-secondary program in business

Job description

A grocery retailer seeks a dedicated Team Member in Ottawa to support outstanding customer service and operational excellence. The ideal candidate will mentor team members, maintain department organization, and ensure compliance with safety policies. Responsibilities include delivering customer service, collaborating with management, and providing administrative support. Ideal qualifications include a post-secondary education in business and relevant supervisory experience. This role offers comprehensive benefits, a discount on purchases, and opportunities for growth.