AWS Connect Engineer

Accenture; Toronto; Hybrid; CAD 99,000 - 210,000; Full time

Job summary

Accenture is seeking an AWS Connect Engineer to lead the design, implementation, and optimization of AWS Connect solutions for enterprise cloud transformation. You will collaborate with cross-functional teams to deliver scalable, secure, and cloud-native contact center solutions, driving integration with enterprise platforms and providing technical leadership throughout migration and delivery lifecycles.

The role emphasizes hands-on engineering, with a focus on API-driven, microservices-based

Qualifications

• 5+ years of AWS Connect / contact center engineering in large enterprise environments.
• Strong AWS cloud architecture and migration expertise.
• Hands-on experience with AWS Connect integrations and enterprise technology ecosystems.
• Experience building cloud-native, API-driven, microservices-based solutions.
• Strong stakeholder management and communication skills.
• Bachelor's in computer science or related field.

Responsibilities

• Design and implement AWS Connect solutions for enterprise contact center and migration initiatives.
• Build scalable, secure, and enterprise-compliant cloud integrations with cross-functional teams.
• Develop technical documentation, configuration artifacts, and governance approvals.
• Support integration of AWS Connect and related AWS services with enterprise technology platforms and contact center solutions.
• Provide hands-on technical support throughout delivery and migration lifecycle.

Skills

AWS Cloud & Migration

AWS Connect Integration

Enterprise Solution Implementation

Agentic AI Solutions

Education

Bachelor's in Computer Science or related field

Job description

We Are:

Are you ready to step up to the New and take your technologyexpertiseto the next level?

Accenture is looking for passionate and customerobsessedAWS cloud developers and AWS solutions architects to join our AWS Practice. You will help drive innovation, build differentiated solutions, and define new customer experiences for our customers (and customers, customers).You’llwork with smart people across ourindustry,specialist organizations, and technology groups to help our customers get the most out of AWS in their cloud journey.

The AWS Practice is home to our deepest AWS experts and supports Accenture’s more than 1,500 certified AWS architects across the company. Join our team and be among Accenture’s most talented AWS practitioners, our AWS SWAT team. The groupis responsible forAccenture’s most complex AWS projects and provides our delivery capability for the Accenture AWS Business Group (AABG). AABG is the deepest relationship Amazon Web Services has with any partner in the ecosystem. Choosing Accenture and the AWS Practice will take your AWS experience and skills to the next level and allow you to work in an innovative and collaborative environment. At Accenture, you can lead the world’s largest enterprises on the path to native cloud transformation and serverless, on the leading edge of cloud.

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate,operateand deliver valueprovidesan unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovativeworkpart of your extraordinary career.

Learn more about our AABG and AWS at Accenture here: https://www.accenture.com/us-en/service-aws-cloud

Role Description

As an AWS Connect Engineer, you will lead the design, implementation, and optimization of AWS Connect solutions to support enterprise cloud transformation and AI-driven initiatives. You will collaborate with cross-functional teams to deliver scalable, secure, and cloud-native contact center solutions, drive integration with enterprise platforms, and provide technical leadership throughout the migration and delivery lifecycle.

Key Responsibilities

• Design and implement AWS Connect solutions for enterprise contact center and migration initiatives.
• Build scalable, secure, and enterprise-compliant cloud integrations. Partner with business, engineering, infrastructure, and security teams to drive technical implementation decisions.
• Develop technical documentation, configuration artifacts, and governance approvals.
• Support integration of AWS Connect and related AWS services with enterprise technology platforms and contact center solutions.
• Provide hands-on technical support throughout delivery and migration lifecycle.

Basic Qualifications

• Atleast 5+ years of AWS Connect / contact center engineering experience in large enterprise environments.
• Strong AWS cloud architecture and migration expertise.
• Hands-on experience with AWS Connect integrations and enterprise technology ecosystems.
• Experience building cloud-native, API-driven, and microservices-based solutions.
• Strong stakeholder management and communication skills.
• Bachelor's in computer science or related field.

Must-Have Skills

• AWS Cloud & Migration
• AWS Connect Integration
• Enterprise Solution Implementation
• Agentic AI Solutions

Preferred Skills

• Banking or financial services experience.
• Experience with Generative AI and Agentic AI solutions.
• AWS certifications (Solutions Architect / Developer Associate or higher).
• Sierra platform experience is preferred.

Nice to Have:

Availability to work in a hybrid model, with an expectation of 2-3 days per week in the office.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location: British Columbia/Ontario/New Brunswick

Annual Salary Range: $99,450 to $209,900

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