AVP, Claims Operations & Transformation

Canada Life; London; On-site; CAD 180,000 - 260,000; Full time

Benefits offered by this job

Education reimbursement

Mental health benefit

Volunteer day

Pension plan matching

Employee discounts

ERGs and mentorship programs

Job summary

Canada Life seeks an experienced AVP, Claims to lead Claims Operations, drive performance, and steer strategic transformation. The role partners across Claims and enterprise to modernize processes, leverage data, and enable continuous improvement while maintaining strong customer outcomes.

The incumbent will balance day-to-day accountability with long-term transformation and develop a high-performing team. As a member of the leadership team, you will manage governance, budgeting, and risk while

Qualifications

• 10+ years in leadership roles within insurance, claims, or operations.
• Proven ability to translate strategy into actionable plans and oversee transformation.
• Strong leadership, talent development, and collaboration across senior levels.

Responsibilities

• Lead Claims Operations strategy and translate priorities into actionable plans.
• Oversee claims performance management, analytics, and transformative initiatives.
• Drive governance, continuous improvement, and stakeholder alignment.
• Partner with enterprise leaders to modernize operations and deliver outcomes.
• Develop data-driven insights to inform decisions and measure results.
• Champion automation and digital workforce capabilities to enhance efficiency.
• Manage resources, budget, and risk controls across Claims Operations.
• Build high-performing teams and foster an accountable, inclusive culture.

Skills

Leadership experience

Strategic transformation

Operations management

Cross-functional collaboration

Data analytics

Budget management

Regulatory/compliance

People development

Change management

Tools

Automation

Digital tools

Job description

Canada Life seeks an experienced AVP, Claims to lead Claims Operations, drive performance, and steer strategic transformation. The role partners across Claims and enterprise to modernize processes, leverage data, and enable continuous improvement while maintaining strong customer outcomes.

The incumbent will balance day-to-day accountability with long-term transformation and develop a high-performing team. As a member of the leadership team, you will manage governance, budgeting, and risk while