Aviation Passenger Services Specialist

Unifi Aviation Canada, Inc.; Calgary; On-site; CAD 32,000 - 46,000; Full time

Benefits offered by this job

Flight privileges

Weekly pay

Paid time off

HSA allowance

Medical, dental and vision insurance

Discount programs

Job summary

Unifi Aviation Canada, Inc is seeking a Customer Service Agent to assist passengers with arrivals, ticketing, check-in, boarding, baggage services and inquiries at the airport. The role includes reservations and handling routine and complex queries while delivering a positive passenger experience.

No experience is required and paid training is provided. Join our team to enjoy flight benefits, weekly pay, and opportunities for growth within a diverse, inclusive environment.

Qualifications

• High School diploma or GED.
• Must be at least 18 years old.
• Must be able to obtain credentials required per airport or state or customs requirements.

Responsibilities

• Assist passengers with a friendly welcome, through arrival and check-in, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Complete work in a safe and secure manner, following company safety and operational standards
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.
• Perform other related duties as assigned within the appropriate skill, experience, and capabilities expected for this position.

Education

High School diploma or GED

Job description

Unifi Aviation Canada, Inc is seeking a Customer Service Agent to assist passengers with arrivals, ticketing, check-in, boarding, baggage services and inquiries at the airport. The role includes reservations and handling routine and complex queries while delivering a positive passenger experience.

No experience is required and paid training is provided. Join our team to enjoy flight benefits, weekly pay, and opportunities for growth within a diverse, inclusive environment.