Customer Service Supervisor - YYC

Unifi Aviation Canada, Inc.; Calgary; On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Flight privileges

Weekly pay

Paid time off

HSA allowance

Medical insurance

Job summary

Unifi Aviation Canada, Inc. is seeking a Customer Service Supervisor to lead a team of agents in passenger services across arrivals, ticketing, check-in, and boarding support at Calgary. You will ensure smooth operations and positive passenger experiences.

The role requires supervising staff, guiding customer interactions, and coordinating with ramp and security teams, while adhering to safety and regulatory requirements. This is a full-time on-site position in Calgary.

Qualifications

• High School diploma or equivalent.
• Must be 18 years or older.
• Ability to obtain airport/visa credentials as required.
• Ability to pass a pre-employment drug screen.
• Ability to pass a background check (up to 10 years).

Responsibilities

• Supervise a team of agents in customer service duties.
• Assist passengers with a friendly welcome during arrival and check-in, incl. support for special needs.
• Manage ticketing and check-in using computerized systems (boarding, baggage, reservations, etc.).
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure wheelchairs, strollers and gate-checked bags are ready for loading and arrival.
• Push wheelchairs with passengers through airport areas.
• Perform duties safely following company standards and policies.
• Report safety incidents and hazards per policy; perform other duties as assigned.

Skills

Team leadership

Customer service

Communication

Attention to detail

Education

High School diploma

Tools

Ticketing system

Airport check-in software

Job description

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, P.M. shift

Requirements and Description

Customer Service Supervisor

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.

Job Summary:

Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.

• Flight Privileges : Offered after 30 days for employees and eligible family members!
• Weekly pay for hourly employees (may vary specific to state regulations)
• Paid time off (for full-time employees).
• HSA - $300 allowance per year for medical expenses.
• Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
• Exclusive discounts and additional wellness programs.

Job Duties:

• Supervises a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate‑checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Complete work in a safe and secure manner, following company safety and operational standards
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.
• Perform other related duties as assigned within the appropriate skill, experience, and capabilities expected for this position.

Qualifications:

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.
• Ability to pass a pre‑employment drug screen.
• Ability to pass up to a 10‑year background check.

Preferred Qualifications:

• One year of relevant work experience in the aviation or ground handling services industry.

Physical requirements:

• Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.

Working conditions:

• Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
• Must be able and open to work in outside weather conditions which may include severe seasonal elements.

Unifi Aviation Canada, Inc . As an equal‑opportunity employer, we welcome and encourage applications from all qualified individuals. We are committed to creating a diverse, inclusive, and accessible work environment.