Aviation Operations Manager – Ground & Wing Leader

Executive Aviation; Halifax; On-site; CAD 100,000 - 130,000; Full time

Job summary

Executive Aviation in Halifax is seeking an Operations Manager – Below the Wing to lead daily operations, focusing on safety, efficiency, and frontline engagement. You will steward both above and below the wing activities, reporting to the Associate Director, YHZ, and drive process improvements across Customer Service and Ground Operations.

The role requires significant leadership in airport operations, strong customer service experience, and the ability to manage KPIs, budgets, and on-time

Qualifications

• At least 3 years of airport operations leadership experience.
• 2+ years in a high-volume airport operation with dependencies and relationships preferred.
• Familiarity with airport ops incl. Customer Service & Ground Operations.
• Minimum 3 years of Customer Service experience.
• Proven track record leading teams to meet targets.
• Strong business acumen to deliver departmental plans incl. budget.
• Excellent multitasking and prioritization skills.
• On-call availability to support elevated IROPS coordination.
• Proficient in PC-based applications (MS Office, MS Project).
• Ability to obtain and maintain RAIC.

Responsibilities

• Manage Customer and Partner relationships per local agreements and monthly meetings.
• Coordinate with airport authorities, regulators and internal resources for daily activity.
• Implement processes ensuring compliance to EI Aviation, airline, airport and TC standards.
• Identify opportunities within airport community and facilities to enhance service.
• Forecast, monitor and review key performance indicators.
• Ensure base performance targets for on-time and safety KPIs.
• Maintain safety, security and operational KPI ownership across teams.
• Optimize gate allocations for safe, on-time performance.
• Monitor iFIDS displays for accuracy throughout the terminal.
• Assist check-in teams with queue management and passenger flow.
• Oversee above/below wing processes and contingency plans for ops.
• Identify areas for process improvements with local leadership.
• Lead Emergency Response program and incident preparedness.
• Communicate IROP plans and marshal response resources.
• Inform manpower planning considering seasonality and schedule factors.
• Day-of team engagement and execution of operations.
• Represent Executive Aviation in airport committees on operations safety.

Skills

Ops leadership

High-volume ops

Airport ops knowledge

Customer service

Team leadership

Business acumen

Multitasking

On-call availability

RAIC eligibility

Regulatory awareness

Tools

Microsoft Project

Excel

Outlook

Word

Job description

Executive Aviation in Halifax is seeking an Operations Manager – Below the Wing to lead daily operations, focusing on safety, efficiency, and frontline engagement. You will steward both above and below the wing activities, reporting to the Associate Director, YHZ, and drive process improvements across Customer Service and Ground Operations.

The role requires significant leadership in airport operations, strong customer service experience, and the ability to manage KPIs, budgets, and on-time