Aviation Cargo Supervisor | Lead Operations & Logistics

Air Borealis; Happy Valley-Goose Bay; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Employee stock purchase plan

Travel privileges

Industry discounts

Job summary

Air Borealis seeks a Cargo Support Supervisor to lead cargo operations at Goose Bay, NL. You will oversee procedures, coordinate with cargo agents, manage customer inquiries, and help plan cargo services to Arctic and coastal communities.

The role requires 2+ years in airline operations, supervisory experience, and knowledge of Transport Canada regulations. Independence and teamwork are essential, with a focus on efficiency and safety.

Qualifications

• 2+ years of relevant work experience in airline operations or related industries.
• Supervisory/management experience would be a preferred asset.
• Post-secondary education would be considered an asset.
• Knowledgeable of applicable cargo handling and Transport Canada regulations.
• Experience in enhancing operational efficiency and safety.
• Must be able to work independently and in a team environment.
• Must be detailed and driven with the ability to process information quickly.

Responsibilities

• Overseeing and coordinating Cargo procedures and review, evaluate and implement new procedures.
• Establish work priorities and delegate work to Cargo Agents.
• Ensure deadlines are met and procedures are followed.
• Co-ordinate and plan for cargo services, such as visiting selected businesses, meeting with individuals, drop off of brochures and rates and following up with phone calls.
• Accept customer freight and inquiries.
• Update customer log.
• Ensure customers’ needs are satisfied.
• Develop marketing strategies.
• Supervisor cargo service representatives and ensure the efficient day to day operations of the cargo lobby.
• Arrive/depart flights in Amelia cargo.
• Support coastal agents with Amelia cargo when necessary.
• DSR reconciliations and bank deposits preparation including delivery the bank.
• Review weekly cargo billing and advised YYT accounts of discrepancies.
• Other duties as assigned.

Skills

Airline operations

Supervisory experience

Teamwork

Detail oriented

Education

Post-secondary education

Job description

Air Borealis seeks a Cargo Support Supervisor to lead cargo operations at Goose Bay, NL. You will oversee procedures, coordinate with cargo agents, manage customer inquiries, and help plan cargo services to Arctic and coastal communities.

The role requires 2+ years in airline operations, supervisory experience, and knowledge of Transport Canada regulations. Independence and teamwork are essential, with a focus on efficiency and safety.