Attendant, Cargo

Canadian North; Yellowknife; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pay & benefits

Discounted travel + free passes

Northern Living Allowance

Job summary

Canadian North is seeking a Cargo Attendant in Yellowknife to support cargo and customer service operations. You will follow SOPs, work within a safe culture, and report to the Manager, Cargo & Ramp.

The role offers competitive pay, benefits, and opportunities for advancement, with travel privileges after probation and a Northern Living Allowance of 10,700 USD per year.

Qualifications

• High School diploma or equivalent related work experience.
• One year of previous experience is preferred.
• Demonstrated strong communication, organizational, problem solving and interpersonal skills.
• Must be willing to work varied shifts including evenings, holidays and weekends; AVOP and DG handling certificates are required or obtainable.

Responsibilities

• Promote a high level of customer service with internal and external customers.
• Handle all cargo and perform warehouse duties.
• Assist with reconfiguration of aircraft as required and process airway bills.
• Maintain clean and orderly work areas and support cargo operations.

Skills

Strong communication

Customer service

Problem solving

Organizational skills

Multitasking

Valid driver’s license

AVOP eligibility

Education

High School diploma

1 year of previous experience

Job description

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.

You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.

Why You’ll Love Working With Us

• Competitive Pay & Benefits – Comprehensive medical, dental, and retirement plan
• Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation
• Career Growth – Build your aviation career with the trusted airline of the Arctic

Total Rewards & Employee Benefits

We’re committed to offering a comprehensive benefits package that supports your health, security, and future.

• Extended health, dental, and life insurance (after 1 month)
• Short- & long-term disability coverage (after 1 month)
• Retirement savings plan (after 6 months)
• Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
• Cargo shipping privileges (per company policy)
• Opportunities for advancement within a trusted Canadian airline

About this position

The purpose of a Cargo Attendant is to work within the parameters of a safe working culture while taking direction and guidance from the Coordinator, Cargo Services. The Cargo Attendant will be responsible to promote a high level of customer service while working directly with both internal and external customers. The Cargo Attendant will be responsible to ensure that they follow the companies Standard Operating Procedures without deviation and promote a safe working culture within its group.

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $21.50 per hour, in accordance with the UNIFOR Collective Agreement, or commensurate with experience. Employees are also eligible for a Northern Living Allowance of $10,700.00 per year.

Reporting to: Manager, Cargo & Ramp

Duties and Responsibilities

Interested candidates should be able to perform the following duties and responsibilities:

• Comply with Company and MOT Standards and Regulations;
• Handle all cargo;
• Perform all warehouse related duties;
• Provide excellent customer service internally and externally;
• Responsibly maintain clean and orderly work areas;
• Responsibly use and maintain Company equipment;
• Assist Customer Service and/or Cargo Agents when required;
• Assist passengers with mobility and special needs;
• Perform commissary duties;
• Assist with reconfiguration of aircraft as required;
• Perform other duties and functions related to the foregoing;
• Process airway bills;
• Other duties as assigned.

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:

• High School diploma or equivalent related work experience
• One (1) year of previous experience
• Demonstrated strong communication, organizational, problem solving & interpersonal skills;
• Ability to accomplish multiple tasks in a high pressure, high volume environment;
• Knowledge of cargo handling and processing procedures considered an asset;
• Knowledge and experience of loading and load control on company aircraft considered an asset;
• Forklift driving experience an asset;
• Must hold a valid driver’s license;
• Must be willing to work various shifts (including evenings, holidays and weekends);
• Must be able to obtain Airside Vehicle Operators Permit (AVOP) – D/A, however AVOP-D preferred.
• Must be able to obtain and retain a dangerous goods handling certificate;
• Ability to communicate in Inuktut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Accommodation During the Recruitment Process

Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all stages of the recruitment and onboarding process. If you require accommodation, please email [e-mail] and we will work with you to meet your needs.

Please note: Relocation assistance is not available for this position. The successful candidate must be located in Yellowknife, NT.

Please note: This job entails irregular hours, including weekends, holidays, and shift work. Shift schedules will be bid in order of seniority. As a result, we cannot provide you with a schedule around your current job, school schedule, activities, etc. You are however able to shift trade with your colleagues- but you are responsible for the shifts that you are scheduled.