Aviation Cargo Office Lead | Flexible Hours

Alliance Ground International; Canada; On-site; CAD 47,000 - 50,000; Full time

Benefits offered by this job

Free uniforms

On-the-job training

Travel discounts

401(k) program

Job summary

Alliance Ground International is seeking an Office Supervisor to lead the Cargo Office team and ensure cargo handling and shipping logistics meet company and airline standards. You will coordinate shipping details, complete compliance documentation, and provide customer service while supporting Office Agents and Leads in resolving issues.

This role requires flexibility, including nights, weekends, and holidays.

Qualifications

• Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
• Possess a valid driver’s license with a clean driving record.
• If work location is in Canada, must have authorization to work in Canada as defined by the IRPA of 2001.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.
• Preferred Qualifications - One+ year of Cargo Agent experience.

Responsibilities

• Develop work assignments for office agents and leads.
• Make recommendations to management on hiring, promotion, and disciplinary decisions.
• Provide training and oversight to new employees.
• Convey shipping instructions to the customer services counter.
• Retrieve import documents and deliver export documents to and from aircraft.
• Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations.
• Accept dangerous goods in accordance with all applicable FAA Regulations, IATA Dangerous Goods Regulations, etc.
• Release imported international freight upon review of CBP clearances and authorizations.
• Collect air freight charges.
• Handle phone calls from customers in a professional and courteous manner.
• Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company’s information system as required including international cargo documents handling and freight transfer manifest preparation.
• Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner.
• Complete all training when required by company, airport governing authority, or customer when required.
• Be on time, be prepared, and be safe. Be willing to work flexible hours, including nights, weekends, and holidays.

Skills

Leadership Skills

Communication Skills

Computer skills

Basic math skills

Problem-solving skills

Time management skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Alliance Ground International is seeking an Office Supervisor to lead the Cargo Office team and ensure cargo handling and shipping logistics meet company and airline standards. You will coordinate shipping details, complete compliance documentation, and provide customer service while supporting Office Agents and Leads in resolving issues.

This role requires flexibility, including nights, weekends, and holidays.