Cargo Support Supervisor

Air Borealis; Happy Valley-Goose Bay; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Employee stock purchase plan

Travel privileges

Industry discounts

Job summary

Air Borealis seeks a Cargo Support Supervisor to lead cargo operations at Goose Bay, NL. You will oversee procedures, coordinate with cargo agents, manage customer inquiries, and help plan cargo services to Arctic and coastal communities.

The role requires 2+ years in airline operations, supervisory experience, and knowledge of Transport Canada regulations. Independence and teamwork are essential, with a focus on efficiency and safety.

Qualifications

• 2+ years of relevant work experience in airline operations or related industries.
• Supervisory/management experience would be a preferred asset.
• Post-secondary education would be considered an asset.
• Knowledgeable of applicable cargo handling and Transport Canada regulations.
• Experience in enhancing operational efficiency and safety.
• Must be able to work independently and in a team environment.
• Must be detailed and driven with the ability to process information quickly.

Responsibilities

• Overseeing and coordinating Cargo procedures and review, evaluate and implement new procedures.
• Establish work priorities and delegate work to Cargo Agents.
• Ensure deadlines are met and procedures are followed.
• Co-ordinate and plan for cargo services, such as visiting selected businesses, meeting with individuals, drop off of brochures and rates and following up with phone calls.
• Accept customer freight and inquiries.
• Update customer log.
• Ensure customers’ needs are satisfied.
• Develop marketing strategies.
• Supervisor cargo service representatives and ensure the efficient day to day operations of the cargo lobby.
• Arrive/depart flights in Amelia cargo.
• Support coastal agents with Amelia cargo when necessary.
• DSR reconciliations and bank deposits preparation including delivery the bank.
• Review weekly cargo billing and advised YYT accounts of discrepancies.
• Other duties as assigned.

Skills

Airline operations

Supervisory experience

Teamwork

Detail oriented

Education

Post-secondary education

Job description

Air Borealis is unique entity in Canadian aviation. Offering service to Northern and Coastal Labrador on a scheduled and charter basis with both fixed-wing and rotary-wing services, Air Borealis is a collaborative, mutually beneficial partnership between the Innu Development Limited Partnership, Nunatsiavut Group of Companies and PAL Airlines, a vital link for its customers, and an essential service provider to the communities in its network.

About Air Borealis

• 12 destinations within Labrador, Nain, Hopedale, Postville, Makkovik, Rigolet Happy Valley – Goose Bay, Black Tickle, Cartwright, Charlottetown, Mary’s Harbour, Port Hope Simpson, and St. Lewis.
• Charter destinations to various fishing camps within Labrador, to the Torngat Mountains National Park, wildlife survey work with our Inuit partners, as well as to various locations amongst Innu Lands with our Innu Partners for their annual Outpost Program.
• 11 Fleet of Twin Otter aircrafts.

We are seeking a Cargo Support Supervisor to join our team in Goose Bay, NL.

Duties and Responsibilities

• Overseeing and coordinating Cargo procedures and review, evaluate and implement new procedures.
• Establish work priorities and delegate work to Cargo Agents.
• Ensure deadlines are met and procedures are followed.
• Co-ordinate and plan for cargo services, such as visiting selected businesses, meeting with individuals, drop off of brochures and rates and following up with phone calls.
• Accept customer freight and inquiries.
• Update customer log.
• Ensure customers’ needs are satisfied.
• Develop marketing strategies.
• Supervisor cargo service representatives and ensure the efficient day to day operations of the cargo lobby.
• Arrive/depart flights in Amelia cargo.
• Support coastal agents with Amelia cargo when necessary.
• DSR reconciliations and bank deposits preparation including delivery the bank.
• Review weekly cargo billing and advised YYT accounts of discrepancies.
• Other duties as assigned.

Qualifications

• 2+ years of relevant work experience in airline operations or related industries considered an asset.
• Supervisory/management experience would be a preferred asset.
• Post-secondary education would be considered an asset.
• Knowledgeable of applicable cargo handling and Transport Canada regulations
• Experience in enhancing operational efficiency and safety
• Must be able to work independently and in a team environment.
• Must be detailed and driven with the ability to process information quickly.

What Air Borealis Offers

• Competitive pay.
• Comprehensive health benefits including medical, dental, vision, and life insurance.
• Employer Matching Pension Plan.
• Employee Stock Purchase Plan.
• Personal travel privileges with PAL and interline agreements with multiple airlines
• Industry discounts (hotels, rental cars, etc.).

Air Borealis is an equal opportunity employer; however, preference will be given to qualified beneficiaries of the Labrador Inuit Land Claims Agreement and members of the Innu Nation.