Cargo Operations Supervisor - Goose Bay Hub

PAL; Goose Bay; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health benefits

Employer Pension Plan

Employee Stock Purchase Plan

Personal travel privileges with PAL

Industry discounts

Job summary

Air Borealis in Goose Bay, NL is seeking a Cargo Support Supervisor to oversee cargo procedures, coordinate operations, and ensure deadlines are met with accuracy. The role emphasizes safety, regulatory compliance, and excellent customer service in a fast paced aviation environment.

You will lead Cargo Agents, plan itineraries, review billing, and support coastal operations; build relationships with local businesses and clients, and assist in developing marketing strategies.

Qualifications

• 2+ years of relevant work experience in airline operations or related industries
• Supervisory/management experience would be a preferred asset
• Post-secondary education would be considered an asset
• Knowledgeable of applicable cargo handling and Transport Canada regulations
• Experience in enhancing operational efficiency and safety
• Must be able to work independently and in a team environment
• Must be detailed and driven with the ability to process information quickly

Responsibilities

• Overseeing and coordinating Cargo procedures and review; evaluate and implement new procedures
• Establish work priorities and delegate work to Cargo Agents
• Ensure deadlines are met and procedures are followed
• Coordinate and plan for cargo services, such as visiting selected businesses, meeting with individuals, drop off of brochures and rates and following up with phone calls
• Accept customer freight and inquiries
• Update customer log
• Ensure customers’ needs are satisfied
• Develop marketing strategies
• Supervise cargo service representatives and ensure the efficient day-to-day operations of the cargo lobby
• Coordinate and manage Amelia cargo flights as needed
• Support coastal agents with Amelia cargo when necessary
• DSR reconciliations and bank deposits preparation including delivery to the bank
• Review weekly cargo billing and inform YYT accounts of discrepancies
• Other duties as assigned

Skills

Airline operations

Supervisory experience

Team leadership

Cargo handling

Transport Canada regulations

Operational efficiency

Detail oriented

Independent worker

Education

Post-secondary education

Job description

Air Borealis in Goose Bay, NL is seeking a Cargo Support Supervisor to oversee cargo procedures, coordinate operations, and ensure deadlines are met with accuracy. The role emphasizes safety, regulatory compliance, and excellent customer service in a fast paced aviation environment.

You will lead Cargo Agents, plan itineraries, review billing, and support coastal operations; build relationships with local businesses and clients, and assist in developing marketing strategies.