AV Support Technician (Client in Lévis)

PSSL ProSound and Stage Lighting; Lévis; Hybrid; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Group insurance

Career advancement

Professional development

Employee assistance

Job summary

Solotech in Canada seeks an AV technician to ensure rooms operate smoothly, monitor tech, and support webcasts. You will respond to clients' needs courteously and build strong relationships, acting as a strategic advisor.

The role requires electronics background and 3+ years of experience with AV gear. Ideal candidates will know networking, home automation basics, video conferencing tools, and MS Office, and possess a valid driver's license with willingness for flexible hours and travel between

Qualifications

• DEC or DEP in electronics or equivalent required.
• Minimum 3 years of relevant experience in a similar position.
• Knowledge of sound, video projection and lighting equipment at consumer and commercial level.
• Must hold a valid driver’s license for travel between locations.
• Willing to work atypical hours depending on project needs.

Responsibilities

• Ensure proper functioning of rooms and perform technical monitoring and webcasts.
• Respond to clients' technical needs promptly and courteously.
• Develop relationships with clients and act as a strategic advisor.
• Document work in the ticketing tool and update internal documentation.
• Collaborate with stakeholders to ensure the best possible customer service.
• Find replacement solutions to keep systems functional during equipment failures.

Skills

French language

English comprehension

Client communication

Problem solving

Education

Electronics (DEC/DEP) or related field

Tools

MS Office

Crestron

AMX

Video conferencing tools (Polycom, Tandberg, Zoom, Teams)

Digital audio processing (SymNet, Soundweb, Biamp, QSC)

Job description

Why Solotech?

To take your career to the next level! As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals. Our ambition? To deliver spectacular experiences worldwide. Recognized as one of Montreal's Top Employers (2026), join us and become part of a unique story that has been shining for over 45 years!

Your day will look like this:

• Ensure the proper functioning of the rooms, perform technical monitoring and handle webcasts;
• Respond to clients' technical needs in a courteous and timely manner to meet their expectations;
• Develop excellent relationships with clients:
• Act as a strategic advisor to clients;
• Ensure customer satisfaction by being proactive to their needs;
• Listening and understanding customer needs;
• Re-assign requests to the right channel;
• Presenting solutions to customers;
• Document the work done in the ticketing tool;
• Update customer and Solotech internal documentation in accordance with changes made on site;
• Make recommendations and execute maintenance and parts replacement;
• Collaborate with the various stakeholders to ensure the best possible customer service;
• Find replacement solutions in order to try to make a system functional despite an equipment failure.

Your profile:

• Excellent command of spoken and written French.
• Intermediate level of English required to read and understand documentation, and to communicate occasionally (in writing or verbally).
• DEC or DEP (electronics), electronic engineering, television production or equivalent;
• A minimum of 3 years of relevant experience in a similar position;
• Knowledge of sound, video projection and lighting equipment at the consumer and commercial level;
• Basic knowledge of home automation (Crestron, AMX), video conferencing (Polycom, Tandberg, Zoom, Teams), digital audio processing (SymNet, Soundweb, Biamp, QSC);
• Knowledge of networking;
• Knowledge of the Microsoft Office suite;
• Must hold a valid driver’s license to support travel between the client’s various locations;
• Must be available and open to working atypical hours depending on the project (early morning or evening depending on the client's needs).

Our offer to you:

• Competitive compensation and group insurance plan
• Corporate savings plan with employer contribution
• Opportunities for training and career advancement
• Reimbursement of professional and development fees
• Employee assistance program to ensure personal health and well-being.

**In this document, the masculine gender is used in the neutral form and refers to both women and men.

Find out more at: www.solotech.com