AV Support Technician (Client in Lévis)

PSSL ProSound and Stage Lighting; Quebec; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Group insurance

Training and career advancement

Professional development reimbursement

Employee assistance program

Job summary

Solotech is seeking a hands-on Technical Support/Client Services professional to ensure smooth operation of live production rooms, monitor webcasts, and address client technical needs. You will build strong client relationships and advise on solutions, with flexibility for atypical hours and inter-site travel.

Ideal candidates bring 3+ years in similar roles, deep knowledge of sound, video, lighting gear, and familiarity with AV automation and conferencing tools, plus solid networking and Office

Qualifications

• DEC or DEP (electronics), electronic engineering, television production or equivalent.
• Minimum 3 years of relevant experience in a similar position.
• Knowledge of sound, video projection and lighting equipment.
• Basic knowledge of home automation, video conferencing, digital audio processing.
• Knowledge of networking.
• Microsoft Office proficiency.

Responsibilities

• Ensure proper functioning of the rooms, perform technical monitoring and handle webcasts.
• Respond to clients' technical needs courteously and timely to meet their expectations.
• Develop excellent relationships with clients.
• Act as a strategic advisor to clients.
• Ensure customer satisfaction by being proactive to their needs.
• Listening and understanding customer needs.
• Re-assign requests to the right channel.
• Presenting solutions to customers.
• Document the work done in the ticketing tool.
• Update customer and Solotech internal documentation in accordance with changes made on site.
• Make recommendations and execute maintenance and parts replacement.
• Collaborate with the various stakeholders to ensure the best possible customer service.
• Find replacement solutions in order to try to make a system functional despite an equipment failure.

Skills

French fluency

English reading

Customer service

Networking basics

Microsoft Office

Driver's license

Education

DEC or DEP in electronics

Electronic engineering or related

Tools

Crestron

AMX

Polycom

Tandberg

Zoom

Teams

SymNet

Soundweb

Biamp

QSC

Job description

Why Solotech?

To take your career to the next level! As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals.Our ambition?To deliver spectacular experiences worldwide. Recognized as one of Montreal's Top Employers (2026), join us and become part of a unique story that has been shining for over 45 years!

Your day will look like this:

• Ensure the proper functioning of the rooms, perform technical monitoring and handle webcasts;


• Respond to clients' technical needs in a courteous and timely manner to meet their expectations;


• Develop excellent relationships with clients:


• Act as a strategic advisor to clients;


• Ensure customer satisfaction by being proactive to their needs;


• Listening and understanding customer needs;


• Re-assign requests to the right channel;


• Presenting solutions to customers;


• Document the work done in the ticketing tool;


• Update customer and Solotech internal documentation in accordance with changes made on site;


• Make recommendations and execute maintenance and parts replacement;


• Collaborate with the various stakeholders to ensure the best possible customer service;


• Find replacement solutions in order to try to make a system functional despite an equipment failure.

Your profile:

• Excellent command of spoken and written French.


• Intermediate level of English required to read and understand documentation, and to communicate occasionally (in writing or verbally).


• DEC or DEP (electronics), electronic engineering, television production or equivalent;


• A minimum of 3 years of relevant experience in a similar position;


• Knowledge of sound, video projection and lighting equipment at the consumer and commercial level;


• Basic knowledge of home automation (Crestron, AMX), video conferencing (Polycom, Tandberg, Zoom, Teams), digital audio processing (SymNet, Soundweb, Biamp, QSC);


• Knowledge of networking;


• Knowledge of the Microsoft Office suite;


• Must hold a valid driver’s license to support travel between the client’s various locations;


• Must be available and open to working atypical hours depending on the project (early morning or evening depending on the client's needs).

Our offer to you:

• Competitive compensation and group insurance plan


• Corporate savings plan with employer contribution


• Opportunities for training and career advancement


• Reimbursement of professional and development fees


• Employee assistance program to ensure personal health and well-being.

Find out more at: www.solotech.com

**In this document, the masculine gender is used in the neutral form and refers to both women and men.