Automotive Tire Service Desk & Customer Advisor

FOUNTAIN TIRE LTD; Stony Plain; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

RRSP with company matching

Training and advancement opportunities

Team and customer-focused culture

Employee tire/service discounts

Job summary

Fountain Tire Stony Plain is seeking a friendly Front Counter Associate to join our automotive shop team. You will handle customer interactions, generate work orders, provide quotes, and coordinate with technicians to ensure smooth service.

A customer‑focused attitude and basic tire/mechanical knowledge are essential. We offer competitive wages, comprehensive benefits, and opportunities for training and advancement within a supportive team environment.

Qualifications

• Experience in the automotive repair or tire industry is an asset.
• Strong customer service mindset and communication skills.
• Ability to explain service options and gather customer approvals.
• Knowledge of tire and mechanical services for passenger and light trucks.

Responsibilities

• Create work orders and book appointments, relay to technicians.
• Provide quotes and obtain customer authorization for work.
• Follow up with customers to ensure satisfaction with service.
• Recommend tire services and related mechanical services to customers.
• Ensure accurate billing and data entry in the computer system.
• Keep showroom promotional material up to date.
• Support safety initiatives and participate in training modules.
• Assist with inventory documentation and annual counts.

Skills

Auto/tire industry experience

Active listening

Product and service knowledge

Customer service excellence

Team player

Job description

Fountain Tire Stony Plain is seeking a friendly Front Counter Associate to join our automotive shop team. You will handle customer interactions, generate work orders, provide quotes, and coordinate with technicians to ensure smooth service.

A customer‑focused attitude and basic tire/mechanical knowledge are essential. We offer competitive wages, comprehensive benefits, and opportunities for training and advancement within a supportive team environment.