Front Counter Associate, Stony Plain

FOUNTAIN TIRE LTD; Stony Plain; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

RRSP with company matching

Training and advancement opportunities

Team and customer-focused culture

Employee tire/service discounts

Job summary

Fountain Tire Stony Plain is seeking a friendly Front Counter Associate to join our automotive shop team. You will handle customer interactions, generate work orders, provide quotes, and coordinate with technicians to ensure smooth service.

A customer‑focused attitude and basic tire/mechanical knowledge are essential. We offer competitive wages, comprehensive benefits, and opportunities for training and advancement within a supportive team environment.

Qualifications

• Experience in the automotive repair or tire industry is an asset.
• Strong customer service mindset and communication skills.
• Ability to explain service options and gather customer approvals.
• Knowledge of tire and mechanical services for passenger and light trucks.

Responsibilities

• Create work orders and book appointments, relay to technicians.
• Provide quotes and obtain customer authorization for work.
• Follow up with customers to ensure satisfaction with service.
• Recommend tire services and related mechanical services to customers.
• Ensure accurate billing and data entry in the computer system.
• Keep showroom promotional material up to date.
• Support safety initiatives and participate in training modules.
• Assist with inventory documentation and annual counts.

Skills

Auto/tire industry experience

Active listening

Product and service knowledge

Customer service excellence

Team player

Job description

Overview

Fountain Tire Stony Plain, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Front Counter Associate!

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits:

Whatis in it for you?

• Competitive compensation: $21 to $24 per hour
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts, and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• Experience in the automotive repair industry or tire industry is an asset
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow.

We use automated technology-assisted tools to help streamline our hiring process. These tools operate under strict privacy and fairness standards. Final decisions are always made by our hiring teams.