Automotive Service Advisor — Training & Bonus Potential

Formulafordlincoln; Regina; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

Commission opportunities

Training opportunities

Positive team environment

Job summary

Taylor Toyota in Regina, Canada is seeking a Service Advisor to be the primary liaison between customers and the service team. You will translate concerns into repair orders, present options, and guide customers from write-up to delivery.

Responsibilities include preparing ROs, reviewing inspections, estimating costs, and communicating timelines. The role blends technical knowledge with sales acumen and a focus on customer satisfaction in a busy shop environment.

Qualifications

• Strong technical knowledge
• Sales ability
• Excellent communication skills

Responsibilities

• Consult with customers to understand vehicle concerns and service history, asking clarifying questions as needed.
• Prepare detailed, accurate repair orders (ROs) that clearly capture customer concerns for technicians
• Review multi-point inspection results and technician diagnoses to determine required repairs and maintenance.
• Prepare accurate, itemized cost and time estimates for repairs and maintenance work.
• Present recommended services, maintenance schedules, and repair options to customers in clear, non-technical language.
• Work closely with technicians and the shop foreman to prioritize work and manage repair timelines.
• Coordinate with the Parts Department to confirm parts availability, pricing, and lead times.
• Monitor progress on repair orders throughout the day and communicate delays or additional findings to customers promptly.
• Review completed repair orders and invoices for accuracy before customer pick-up.
• Explain work performed, parts replaced, and any outstanding recommendations to the customer at delivery.

Skills

Customer service

Communication

Sales

Job description

Taylor Toyota in Regina, Canada is seeking a Service Advisor to be the primary liaison between customers and the service team. You will translate concerns into repair orders, present options, and guide customers from write-up to delivery.

Responsibilities include preparing ROs, reviewing inspections, estimating costs, and communicating timelines. The role blends technical knowledge with sales acumen and a focus on customer satisfaction in a busy shop environment.