Service Advisor

Canadian-Tire-Corporation,-Ltd.-1; Prince George; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Profit-sharing (conditions apply)

Employee discount

Flexible work hours

On-site parking

Public transportation nearby

Group benefit plan (conditions apply)

Scholarship opportunities

Career advancement

Job summary

Canadian Tire Stores employs a Service Advisor to operate in a fast-paced Automotive Service Centre, interacting directly with customers and staff to manage needs and expectations for auto service and repairs.

The role emphasizes customer care, effective communication, and coordination of work orders with technicians, with ongoing training and a supportive environment that values diversity and community involvement.

Qualifications

• Knowledge of automotive mechanics and service processes.
• Ability to work shifts including days, evenings, weekends and holidays.
• Approachable and customer-focused demeanor.
• Stand/walk for extended periods; lift and carry items; use ladders when needed.
• Strong problem-solving and decision-making under pressure.

Responsibilities

• Greet, assist and thank customers in person or over the phone.
• Provide professional, knowledgeable advice to build trust and loyalty.
• Listen actively to identify repairs and maintenance needs.
• Prepare work orders and review estimated costs with customers.
• Schedule service appointments and manage customer expectations.

Skills

Automotive knowledge

Shift flexibility

Approachable

Physical stamina

Problem solving

Communication

Computer skills

Task management

Driver's license

COSTAR familiarity

Experience in service roles

Tools

COSTAR

Job description

Canadian Tire Stores encourage all applicants to verify job opportunities by visiting the official Canadian Tire careers website at canadiantirestores.ca before submitting personal information or applications.

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary

The Service Advisor works in a fast-paced Automotive Service Centre environment communicating directly with customers and Service Centre employees, managing customers’ needs and expectations regarding auto service maintenance and repairs.

• An amazingly friendly team


• Continued career opportunities


• Profit-sharing (conditions apply)


• Employee discount


• Diverse, inclusive and safe working environment


• Work-life balance


• Flexible work hours


• Ongoing training and learning


• Scholarship opportunities


• Reward and recognition program


• Group benefit plan (conditions apply)


• On-site parking


• Public transportation nearby


• Free coffee


• Working for an employer that’s involved in the community


• Working for a locally owned business


• And much more!!

Responsibilities:

• Greet, assist and thank customers in a friendly manner, over the phone and in person.


• Offer professional and knowledgeable advice to build customer trust and loyalty.


• Listen actively to identify customer’s concerns and problems with regards to repair and maintenance of their vehicle.


• Prepare work orders and review the estimated costs with the customers.


• Manage customers’ expectations of when their vehicle will be ready.


• Act as a liaison between customers and Service Centre employees.


• Schedule service appointments.


• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Knowledge of automotive mechanic


• Ability to work shifts (days, evenings, week-ends and holidays)


• Approachable


• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching


• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions


• Strong communication and interpersonal skills


• Strong computer skills


• Ability to plan, organize, delegate and follow-up on daily tasks


• Valid driver’s licence for province of employment


• Good working knowledge of COSTAR (asset)


• Experience in a similar role (asset)

Vacancy Type:Existing

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.