Automotive Service Writer

Canadian Tire Corporation; Swift Current; On-site; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Health benefits after 3 months (staff)

Employee purchase program

Profit Sharing

3 weeks paid vacation

Development and training opportunities

Career stability and advancement

Job summary

Canadian Tire Swift Current is seeking an Automotive Service Advisor to directly interact with customers and technicians, aligning customer needs with vehicle service. The role serves as the link between customers and the workshop, requiring strong communication and problem-solving skills to ensure a smooth service experience.

Key duties include greeting customers, crafting accurate estimates, managing work orders, scheduling appointments, and maintaining clear updates throughout repairs or

Qualifications

• Minimum 2 years in a similar role, in a Canadian Tire Auto Service Centre.
• Knowledge and understanding of mechanical components of automobiles.
• Customer service / sales experience.
• Basic math and keyboarding skills.

Responsibilities

• Greet customers and provide excellent service.
• Understand customer needs and propose complete solutions.
• Open/close work orders and write estimates.
• Schedule appointments and coordinate service flow.
• Maintain clear communication with customers during repairs or maintenance.
• Address customer concerns promptly.

Skills

Customer service

Automotive knowledge

Basic math

Keyboarding

Education

2+ years in similar role

Valid driver’s license

Job description

ur ability of efficiently working with the customers and technicians is a great fit for Canadian Tire- Swift Current. The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

Work to do:

• Customer Service and greeting customers
• Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
• Understands customer needs and provides them with a complete solution.
• Manages customer concerns and problems promptly.
• Ensures a smooth flow of communication with customers during repairs or maintenance work.
• Opening/closing work orders and writing estimates
• Appointment scheduling

To be Successful:

• Knowledge and understanding of mechanical components of automobiles.
• Basic math and keyboarding skills.
• customer service/ sales experience
• Minimum 2 years in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.
• Valid driver's licence for province of employment.

Full time Staff Benefits: Health benefits after 3 months employment, Employee purchase benefit (program), Profit Sharing, 3 weeks paid vacation, Development and training opportunities, Longevity and career stability/advancement.

We thank everyone who applies for this position however only successful candidates will be contacted.

For any additional information please contact Tyler Lemieux, General Manager, at [phone] Ext. 225.