Automotive Service Advisor - Commission-Based

Dilawri Group of Companies; Vancouver; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Discounted vehicle program

Coaching & training programs

Wellness & assistance programs

Social events

Job summary

Dilawri Group of Companies, in Vancouver, seeks a Service Advisor to join Mercedes-Benz Vancouver. You will assist service customers, ensure accurate repair order documentation, and communicate recommended services, while maintaining a strong focus on customer satisfaction and labour sales. This is a commission-based position.

The role supports service department operations and delivers an exceptional customer experience that reflects the Dilawri Lifestyle.

Qualifications

• Strong customer service and communication skills.
• Ability to handle customer concerns with professionalism and tact.
• Experience in automotive service environments is an asset.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Ability to understand and explain technical vehicle information.
• Attention to detail and commitment to accuracy.
• Proficiency with computers and service-related software is an asset.
• Legally entitled to work in Canada.

Responsibilities

• Ensure high levels of customer satisfaction throughout the service process.
• Greet all clients promptly in a friendly, professional, and courteous manner.
• Address customer concerns or misunderstandings with tact and professionalism.
• Conduct vehicle inspections and gather information for repair orders.
• Secure pre-authorization for costs, confirm parts availability, and process payments.
• Review appointment files, scheduled maintenance, and previous service recommendations.
• Clearly explain recommended services or repair to customers.
• Monitor repair progress, check job status, and update customers accordingly.
• Oversee repair orders from opening to closing to ensure accuracy and completion.
• Review CSI scores monthly and contribute to continuous improvement in performance.
• Review loaner vehicle policies and warranty details with customers.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Organizational skills

Technical understanding

Tools

Service software

Job description

Dilawri Group of Companies, in Vancouver, seeks a Service Advisor to join Mercedes-Benz Vancouver. You will assist service customers, ensure accurate repair order documentation, and communicate recommended services, while maintaining a strong focus on customer satisfaction and labour sales. This is a commission-based position.

The role supports service department operations and delivers an exceptional customer experience that reflects the Dilawri Lifestyle.