Automotive Service Advisor

Crossroads Ford Prince George; Prince George; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance customer experiences in the automotive sector. This role involves ensuring prompt and courteous service, acting as a liaison between technicians and customers, and prioritizing services to guarantee satisfaction. The ideal candidate will possess strong communication and problem-solving skills, backed by a solid automotive background. Join a dynamic team where your contributions will significantly impact customer relationships and dealership success. If you are passionate about providing exceptional service and have a positive attitude, this is the perfect opportunity for you.

Qualifications

• 2+ years of automotive experience with a strong customer service focus.
• Must have a valid driver's license and a clean driving record.

Responsibilities

• Ensure customers receive prompt and courteous service.
• Act as a liaison between technicians and customers.

Skills

Customer Service Skills

Communication Skills

Problem Solving

Automotive Experience

Technical Background

Education

High School Diploma

Tools

Reynolds & Reynolds

Job description

Job Details

Job Location: Crossroads Ford of Prince George - Prince George, VA

Position Type: Full Time

Salary Range: Undisclosed

Description

Job Description:

• Ensure that customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Prioritize required services
• Ensure customer has a positive dealership experience
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Spend quality time building relationships with the customers

Qualifications

Job Qualifications:

• 2 years automotive experience, as well as a technical background, and typically have been in the business for 5 years or more
• Strong customer service skills needed
• 5 day work week
• Strong communication skills to deal with customers, employees and vendors
• Problem solver
• Must have strong references and proven CSI results
• Must have computer proficiency, Reynolds & Reynolds a plus
• Valid Drivers License and clean driving record
• Must consent to and pass a drug/background screen
• Professional appearance required
• Positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement