Reimbursement Specialist (Customer Service Specialist)

CB Canada; Ontario; Remote; CAD 55,000 - 75,000; Full time

Job summary

Join a leading company dedicated to improving patient lives as a Reimbursement Specialist. In this role, you'll coordinate prescription drug coverage, manage insurance cases, and ensure patients receive the necessary support. With a focus on customer service and teamwork, you'll contribute to a culture that values diversity and inclusion. Enjoy a remote-first work environment with opportunities for career advancement and a competitive rewards package.

Benefits

Flexible benefits program

Tuition Reimbursement

Employee Share Purchase Plan

Wellness Account

Parental Leave Top Up

Qualifications

• Minimum 2 years experience in customer service.
• Strong proficiency in Microsoft applications.

Responsibilities

• Coordinate prescription drug coverage for patients.
• Manage cases with insurance companies and healthcare professionals.
• Implement Financial Means Test for maximizing coverage.

Skills

Customer Service

Communication

Analytical Skills

Organizational Skills

Problem-Solving

Education

Post-secondary education

Tools

Microsoft Office

Job description

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES :

Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients;

Coordinate cases with insurance companies, physician’ offices and healthcare professionals in order to maximize reimbursement solutions;

Coordinate documents, submissions and all related paperwork to insurance companies, public / federal funding programs;

Implement Financial Means Test as required in an effort to maximize patient’s prescription drug coverage

Coordinate pharmacy processes required once funding has been obtained; and

Acquire in depth knowledge of public / private and federal funding mechanisms.

Responsible to report all Adverse Events to the assigned units / departments

The Reimbursement Specialist will also be assigned other duties and tasks as required from time to time.

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS :

Post-secondary education or equivalent in a related discipline;

Minimum of 2 years experience in customer service, in an office setting;

Strong proficiency in Microsoft applications (Outlook, Word, Excel);

Professional / courteous / efficient telephone manner;

Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines;

Candidate must have strong communication and interpersonal skills;

Ability to work independently and in a team environment;

Experience in the healthcare, pharmaceutical or insurance industry is an asset;

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :

Advanced knowledge of pharmaceutical distribution industry

Working knowledge of automated warehouse operating system

Strong business and financial acumen

Strong analytical and mathematical skills

Ability to communicate effectively both orally and in writing

Effective interpersonal and leadership skills

Effective organizational skills; attention to detail

Ability to consistently meet deadlines

Excellent problem-solving skills; ability to resolve issues effectively and efficiently

Excellent presentation skills

Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

Why choose Innomar Strategies?

Remote-First” culture – flexible opportunities to work from home!

Competitive Total Rewards Package :

Base salary + bonus programs

RRSP matching

Employee Share Purchase Plan

Flexible benefits program (in effect on day one), including :

Wellness Account – to focus on your nutrition, fitness, health and well-being

Parental Leave Top Up, 24 / 7 Employee Assistance Program, and Virtual Healthcare

Tuition Reimbursement + Employee Referral Programs

Growth opportunities for career advancement

Learning Programs, Leadership Training and Mentorship Programs to further your professional development

Ability to make an impact in creating healthier futures

We value diversity, equity and inclusion to foster a culture of belonging

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption / accommodation.

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What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and / or business unit.

Schedule

Full time

Affiliated Companies :

Affiliated Companies : Innomar Strategies

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption / accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices.When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

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Customer Service Specialist • Ontario, Canada