Bilingual Customer Service Specialist / Spécialiste du service à la clientèle bilingue

YouSet; Montreal; Remote; CAD 45,000 - 60,000; Full time

Job summary

YouSet is seeking an empathetic Customer Service Specialist to join their fast-growing team. This role involves assisting clients with insurance needs, ensuring high customer satisfaction, and working closely with the team to achieve objectives. Enjoy flexible work arrangements and opportunities for career growth in a supportive environment.

Benefits

Competitive compensation with monthly bonus

Up to 5 weeks of vacation per year

100% remote work or downtown Montreal office space

Flexible start date

Qualifications

• At least 5 years of relevant experience in customer service.
• Strong oral and written communication skills in French and English.

Responsibilities

• Assist clients with home and auto insurance needs.
• Maintain accurate records of client interactions.

Skills

Problem Solving

Communication

Job description

Are you an empathetic Customer Service Specialist? Are you looking for a rewarding opportunity in a fast-growing company?

What's in it for you?

• Competitive compensation with monthly bonus
• Up to 5 weeks of vacation per year
• 100% remote work or downtown Montreal office space
• Flexible start date (but the sooner the better!)

Why us?

YouSet is revolutionizing the insurance industry by combining technology, data and human expertise. We’re on a mission to build the most user-friendly and highly rated insurance platform in Canada.

In less than 4 minutes, our powerful technology screens the market to help you save 29% on average on your home and car insurance and get you covered instantly, online.

To date, we’ve helped over 250,000 users shop for their insurance with an average of 4.9 stars in online reviews.

What will you be responsible for?

• Client Engagement : Assist clients with their home and auto insurance needs. Answer questions, provide documentation and process billing requests.
• Client Follow-Up : Proactively reach out to clients regarding their policies to ensure we are continuously offering a policy that best suits their needs.
• Communication : Communicate effectively via phone, email, and SMS with potential clients to build trust. Deliver outstanding customer service.
• Performance Review : Monitor personal performance and meet daily / weekly / monthly targets.
• Documentation : Maintain accurate records of client interactions and add follow-up activities in our CRM system.
• Collaboration : Work closely with the customer service team to achieve team objectives. Participate in developing strategies to boost client retention and overall satisfaction.
• Career Growth : Successfully write your broker exams (AMF and RIBO) after your first year with us.

Do you have what it takes?

• You have at least 5 years of relevant experience in customer service
• You're proactive and have strong problem-solving skills
• You have strong oral and written communication skills in French and English
• You're a quick learner with an interest in technology

This opportunity is for a full-time position in a high-growth company, with increasing responsibilities.

Do you picture yourself working with us? Don't miss your chance and apply today!

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