Bilingual Customer Service Specialist

YouSet; Montreal; Remote; CAD 50,000 - 70,000; Full time

Job summary

YouSet is seeking a Bilingual Customer Service Specialist to assist clients with their insurance needs. This full-time role offers competitive compensation, remote work options, and opportunities for career growth in a high-growth company. Join a team dedicated to delivering outstanding customer service and client satisfaction.

Benefits

Competitive compensation with stock options

Up to 5 weeks of vacation per year

Top-tier health benefits

100% remote work or downtown Montreal office space

Unlimited sick and mental health days

Work internationally for up to 90 days per year

Paid parental leave (4 months top up)

Monthly sponsored team activities and events

Flexible start date

Qualifications

• At least 5 years of relevant experience in customer service.
• Strong oral and written communication skills in French and English.

Responsibilities

• Assist clients with home and auto insurance needs.
• Proactively reach out to clients regarding their policies.

Skills

Problem Solving

Communication

Job description

Bilingual Customer Service Specialist

Are you an empathetic Customer Service Specialist? Are you looking for a rewarding opportunity in a fast-growing company?

Why us?

YouSet is revolutionizing the insurance industry by combining technology, data and human expertise. We’re on a mission to build the most user-friendly and highly rated insurance platform in Canada.

In less than 4 minutes, our powerful technology screens the market to help you save 29% on average on your home and car insurance and get you covered instantly, online.

To date, we’ve helped over 250,000 users shop for their insurance with an average of 4.9 stars in online reviews.

What will you be responsible for?

• Client Engagement: Assist clients with their home and auto insurance needs. Answer questions, provide documentation and process billing requests.

• Client Follow-Up: Proactively reach out to clients regarding their policies to ensure we are continuously offering a policy that best suits their needs.

• Communication: Communicate effectively via phone, email, and SMS with potential clients to build trust. Deliver outstanding customer service.

• Performance Review: Monitor personal performance and meet daily/weekly/monthly targets.

• Documentation: Maintain accurate records of client interactions and add follow-up activities in our CRM system.

• Collaboration: Work closely with the customer service team to achieve team objectives. Participate in developing strategies to boost client retention and overall satisfaction.

• Career Growth: Successfully write your broker exams (AMF and RIBO) after your first year with us.

Do you have what it takes?

• You have at least 5 years of relevant experience in customer service

• You're proactive and have strong problem-solving skills

• You have strong oral and written communication skills in French and English

• You're a quick learner with an interest in technology

What's in it for you?

• Competitive compensation with stock options

• Up to 5 weeks of vacation per year

• Top-tier health benefits (health, dental, vision, etc.) & life insurance

• 100% remote work or downtown Montreal office space

• Unlimited sick and mental health days

• Work internationally for up to 90 days per year

• Paid parental leave (4 months top up)

• Monthly sponsored team activities and events

• Flexible start date (but the sooner the better!)

This opportunity is for a full-time position in a high-growth company, with increasing responsibilities.

Do you picture yourself working with us? Don't miss your chance and apply today!