Service Advisor

AutoCanada; Prince George; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a dynamic team at an innovative automotive dealership where your passion for customer service will shine! As a Service Advisor, you'll play a crucial role in ensuring clients receive exceptional service while managing repair estimates and connecting them with skilled technicians. This fast-paced environment offers the chance to grow your career with competitive compensation and a supportive workplace culture. If you're ready to make a difference and thrive in a collaborative setting, this position is perfect for you!

Benefits

Competitive Compensation and Benefits Package

Employee Vehicle Purchase & Service Plans

Employee and Family Assistance Programs

Company-wide appreciation events

Opportunities for professional development

Qualifications

• Minimum 2 years of dealership experience as a Service Advisor.
• Proven ability to provide exceptional customer service.

Responsibilities

• Estimate repair costs and time for services.
• Welcome customers and discuss their needs.
• Prepare detailed repair orders and maintain automotive records.

Skills

Customer Experience

Communication Skills

Automotive Knowledge

Organization Skills

Technology Proficiency

Tools

CDK

Job description

Join the ride!

Position: Service Advisor

Location/Dealership: Northland Chrysler Dodge Jeep Ram, Prince George, BC

Classification: Full-Time, Immediate Hire

AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven, and our commitment to our Team Members, customers, and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus

We are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're seeking a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.

What drives your day-to-day?

1. Estimating the cost and time needed for a wide range of repairs.
2. Welcoming customers and discussing their needs.
3. Answering customer inquiries, either in person or on the phone.
4. Developing repair estimates by considering the cost of materials, supplies, and labor.
5. Preparing repair orders by detailing the vehicle’s problems or symptoms.
6. Connecting customers to the right auto technician.
7. Test-driving vehicles to confirm the repairs are completed as needed.
8. Maintaining automotive records by tracking problems and corrective actions.

What Are The Must-haves?

1. Minimum of 2-year dealership experience in a Service Advisor role.
2. CDK experience is an asset.
3. Automotive knowledge.
4. Proven ability to provide an exceptional customer experience.
5. Ability to set and achieve targeted goals.
6. Ability to thrive in a fast-paced environment with many priorities.
7. Strong communication and interpersonal skills.
8. Must remain calm in challenging situations.
9. Organization and follow-up skills.
10. Experience and desire to work with technology.

The Perks

1. Competitive Compensation and Benefits Package.
2. Employee Vehicle Purchase & Service Plans.
3. Employee and Family Assistance Programs.
4. Company-wide appreciation events and contests throughout the year.
5. Opportunities for professional development and career growth.

We are committed to creating a workplace culture that embraces diversity and inclusivity, ensuring fairness and equal opportunities, and fostering a sense of belonging for all Team Members. As an equal opportunity employer, we support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here?

We hope so. It’s important that you find us as appealing as we find you. Take a sneak peek at what makes this one of the best workplaces around.

If you think you’re a good fit, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or disabilities. AutoCanada is committed to providing reasonable accommodations during the recruitment process. Please inform your recruiter if you need accommodations.