Automotive Reception & Customer Experience Associate

OpenRoad Auto Group Limited; Burnaby; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Discounted vehicle purchasing program

RRSP matching

Referral bonuses

Extended health and dental

Job summary

OpenRoad Honda Burnaby is seeking a motivated Reception Associate to join our Sales team. This full-time front-desk role involves greeting customers, directing inquiries to the right department, and handling calls with a professional, friendly approach.

Strong communication, multitasking, and a polished appearance are essential. Previous customer service is preferred; a second language is a plus, and full-time employees enjoy health benefits and ongoing training.

Qualifications

• Customer service experience preferred with strong communication skills.
• Ability to multitask in a fast-paced front-desk environment.
• Professional appearance and courteous demeanor at all times.
• Basic computer skills and data entry accuracy.

Responsibilities

• Greet customers and direct to correct department or advisor.
• Answer inquiries and refer complex questions to appropriate staff.
• Handle telephone calls professionally and minimize on-hold time.
• Take thorough messages with caller details and route promptly.
• Perform clerical tasks and update customer information in CRMs.
• Follow safety policies and assist management as needed.

Skills

Customer service

Multitasking

Interpersonal communication

Professional appearance

Time management

Second language (preferred)

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Job description

OpenRoad Honda Burnaby is seeking a motivated Reception Associate to join our Sales team. This full-time front-desk role involves greeting customers, directing inquiries to the right department, and handling calls with a professional, friendly approach.

Strong communication, multitasking, and a polished appearance are essential. Previous customer service is preferred; a second language is a plus, and full-time employees enjoy health benefits and ongoing training.