Service-to-Sales Support Specialist

OpenRoad Auto Group Limited; Burnaby; On-site; CAD 60,000 - 72,000; Full time

Benefits offered by this job

Discounted Vehicle Purchasing Program

RRSP matching

Referral bonuses

Job summary

OpenRoad Audi Boundary in Burnaby is seeking a Service to Sales Team Member to bridge service clients to the sales team. You’ll assess client needs, present ownership options, and guide paperwork while collaborating with a multi-brand dealer group.

The role emphasizes customer service, product knowledge, and accurate recordkeeping, with an expectation to close and upgrade where appropriate. A BC driver’s license is required.

Qualifications

• Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a high level of professionalism.
• The ability to work effectively with all levels of the organization.
• Strong computer skills (internet & MS Office), with ability to maintain records using computerized system.
• A Current VSA MDC License (or the willingness to obtain one)
• Strong Time Management & Prioritization Skills
• Strong Customer Service Skills.
• A valid British Columbia Driver’s License with a good driving record.

Responsibilities

• Facilitate the Dealership’s Goal of Appraising the vehicles and communicating a client’s Ownership Options to 90% of the Service Clients who bring their vehicle in for service.
• Provide exceptional customer service and determine each prospective client’s vehicle needs by asking questions and listening.
• Demonstrate to clients not only the value of their current vehicle, but also the value of them considering an upgrade to their vehicle.
• Facilitate Purchase Paperwork of a client’s vehicle on the Company’s behalf based on approved Appraisal values provided by CVA and confirmed by the sales manager on duty.
• Pass off clients who are interested in upgrading their vehicle to a newer one to the sales team and ensure a seamless handoff.
• Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
• Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment.
• Participate in all product training available.
• Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.
• Ensure Clients happiness to give the dealership the best opportunity at retaining this client’s business moving forward.
• Set goals for each month’s productivity; plan and organize how to reach those objectives.
• Attend Department Meetings as Required
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

Skills

Interpersonal skills

Communication

MS Office

BC Driver’s License

Time management

Customer service

Tools

MS Office

Job description

OpenRoad Audi Boundary in Burnaby is seeking a Service to Sales Team Member to bridge service clients to the sales team. You’ll assess client needs, present ownership options, and guide paperwork while collaborating with a multi-brand dealer group.

The role emphasizes customer service, product knowledge, and accurate recordkeeping, with an expectation to close and upgrade where appropriate. A BC driver’s license is required.