HSE Advisor

cahill group; Dartmouth; On-site; CAD 22,000 - 33,000; Full time

Job summary

Canadian Tire Lake Bayers Lake store 465 is seeking a customer-focused team member for our fast-paced service centre. We value coaching, safety, and a high-performance culture, with opportunities to grow in automotive service operations, productivity, and customer care.

The role requires teamwork, a positive can-do attitude, and the ability to multi-task while learning new software and processes. Basic computer skills and a valid driver's license are preferred to support daily shop activities.

Qualifications

• Customer service experience in automotive service is required.
• Ability to work in a fast-paced environment with multi-tasking.
• Strong communication and problem-solving skills.
• Basic computer skills and willingness to learn new programs.
• Teamwork-oriented with a positive attitude.

Responsibilities

• Provide excellent customer service and respond to inquiries in person and by phone.
• Assist with service orders, scheduling, and communication between customers and technicians.
• Estimate service times and help ensure on-time delivery of vehicles.
• Promote a safe and efficient service environment.
• Support store policies and health and safety programs.
• Complete tasks as assigned by the Service Manager.

Skills

Customer service

Teamwork

Multi-tasking

Communication

Computer skills

Positive attitude

Tools

CoStar

Work order systems

Job description

Canadian Tire Lake Bayers Lake - Store 465

This high profile and growth-oriented Halifax store has a constructive and goal-oriented culture for the staff. Management is focused on building a high-performance team that strives for being productive and efficient in all routines, projects and customer service. The vision and culture is to have a team that truly values coaching and execution of best practices and to become recognized amongst the best in retail operations, productivity, and customer service. The store places a focus on health & safety and our culture is fully committed to attract, retain and develop excellent employees and promoting from within. Goal-oriented individuals interested in an exciting retail career that supports their development and have a great work ethic and habits combined with a positive attitude should apply.

This individual must be team-oriented and have a strong automotive background along with a customer-friendly outlook. Our shop is a fast-paced high volume and you must be able to multi-task and be able to operate in a professional manner at all times. Ability to learn new programs and processes with a positive personality and "Can-Do Attitude" combined with basic computer knowledge is required.

Responsibilities & Tasks:

Customer Service

• Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle. Responds to customer inquiries in a timely manner, over the phone and in person.
• Understands customer needs and provides them with a complete solution.
• Shares ideas and suggestions to improve the customer experience in the Service Centre.
• Manages customer concerns and problems promptly.
• Deals with challenging situations in a professional manner.
• Ensures a smooth flow of communication with customers during repairs or maintenance work.

Operations

• Completes and reviews repair orders with customers.
• Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
• Acts as liaison between customers and technicians and manages the status of work orders.
• Schedules service and repair appointments.
• Operates computerized work order systems.
• Engages in learning activities and coaching to improve their own abilities.
• Shares potential opportunities or suggestions with the Service Manager to help the Automotive Service Centre be more profitable and to increase sales.
• Complies with company, store, and department policies and health & safety program and regulations.
• Completes other tasks, as required.

Requirements

• Knowledge of market trends in the automotive service industry.
• Knowledge and understanding of mechanical components of automobiles.
• Ability to work effectively with auto parts ordering systems and computerized work order systems. Basic math and keyboarding skills.
• Good working knowledge of CoStar is an asset.
• Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset. Valid driver's license for the province of employment.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.