Automotive Insights Lead for US/Canada Clients

NielsenIQ; Toronto; On-site; CAD 98,000 - 140,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NielsenIQ in the Greater Toronto Area is seeking a Canada-based Senior Research Director, Customer Success - Automotive to lead a major automaker relationship across the U.S. and Canadian markets. You will deliver strategic research and insights, manage senior client relationships, and ensure excellence in execution across both markets.

The ideal candidate brings automotive industry expertise, strong leadership, and a track record of driving client outcomes. Travel within Canada and to the U.S.

Qualifications

• 7+ years in market research, insights, or related field with client leadership.
• Automotive industry experience preferred; Canada/US market knowledge valued.
• Strong ability to synthesize data into strategic insights.
• Excellent presentation skills with executive presence.

Responsibilities

• Lead senior client relationships across U.S. and Canada.
• Own deliverables and timelines from storytelling to executive reporting.
• Navigate client expectations and balance NIQ priorities.
• Develop insights addressing client strategic questions.
• Lead proposals for renewals and growth opportunities.
• Coach account team and ensure high-quality deliverables.
• Collaborate with teammates on product development and thought leadership.

Skills

Client relationship management

Executive presentation

Team leadership & mentorship

Automotive industry knowledge

Data storytelling

Education

Bachelor's degree in Business/Marketing or related field

Tools

PowerPoint

Excel

SPSS or similar

Job description

NielsenIQ in the Greater Toronto Area is seeking a Canada-based Senior Research Director, Customer Success - Automotive to lead a major automaker relationship across the U.S. and Canadian markets. You will deliver strategic research and insights, manage senior client relationships, and ensure excellence in execution across both markets.

The ideal candidate brings automotive industry expertise, strong leadership, and a track record of driving client outcomes. Travel within Canada and to the U.S.