Automotive Customer Support Specialist

AutoCanada Inc.; Saskatoon; Hybrid; CAD 40,000 - 43,000; Full time

Benefits offered by this job

Competitive Compensation and Benefits

Employee Vehicle Purchase & Service计划

Employee and Family Assistance Program

Company-wide appreciation events

Professional development

Job summary

AutoCanada Inc. is seeking a Customer Service Representative for ACX 8th Street in Saskatoon, SK. This full-time onsite role offers a salary range of $40,000 to $43,000 annually and rewards high performers in a fast-paced dealership environment.

You will handle appointment scheduling, warranty claims, payments, and customer inquiries while delivering outstanding service. A college diploma or two years’ relevant experience is preferred, plus proficiency with Microsoft Office, Mitchell Connect and

Qualifications

• College diploma or two years’ relevant experience.
• Experience in an automotive BDC environment is preferred.
• Proficient with Microsoft Office/Outlook, Mitchell Connect and Audatex.
• Exceptional customer service and problem-solving skills.
• Previous experience working within a body shop or auto claims.
• Able to work independently as well as part of a team.
• Excellent verbal and written communication skills.

Responsibilities

• Create preliminary estimates and submit warranty claims for dealership approval
• Assist with scheduling customer’s vehicles in for repair and collect payment upon delivery
• Check in collision vehicles by taking intake photos and creating a work order
• Support customer calls pertaining to repair status, insurance details and car rental inquiries
• Proactively educate customers on the insurance and repair process to enhance the customer experience
• Update customer information in the management system as required
• Provide continuous repair updates to customers during the repair process
• Assist with resolving customer issues as they arise in a professional and timely manner

Skills

Customer service

Problem solving

Communication

Education

College diploma or two years’ relevant experience

Tools

Microsoft Office/Outlook

Mitchell Connect

Audatex

Job description

AutoCanada Inc. is seeking a Customer Service Representative for ACX 8th Street in Saskatoon, SK. This full-time onsite role offers a salary range of $40,000 to $43,000 annually and rewards high performers in a fast-paced dealership environment.

You will handle appointment scheduling, warranty claims, payments, and customer inquiries while delivering outstanding service. A college diploma or two years’ relevant experience is preferred, plus proficiency with Microsoft Office, Mitchell Connect and