Customer Service Representative - ACX Waverley

AutoCanada; Winnipeg; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Compensation and Benefits

Employee vehicle purchase & service

Employee assistance programs

Professional development

Job summary

ACX Waverley is proud to be part of the AutoCanada dealership network. We are seeking a Customer Service Representative in Winnipeg, MB to join our team.

This role focuses on creating appointments for the Loyalty Department and handling lease, finance and cash portfolios while delivering outstanding customer service. Must have a college diploma or two years of relevant experience; bilingual Mandarin/Cantonese is a strong asset; proficiency with Microsoft Office, Mitchell Connect and Audatex

Qualifications

• College diploma or two years’ relevant experience.
• Excellent verbal and written communication skills.
• Ability to work independently as well as part of a team.
• Exceptional customer service and problem-solving skills.

Responsibilities

• Create preliminary estimates and submit warranty claims for dealership approval.
• Assist with scheduling customers’ vehicles in for repair and collect payment upon delivery.
• Check in collision vehicles by taking intake photos and creating a work order.
• Support customer calls pertaining to repair status, insurance details and car rental inquiries.
• Proactively educate customers on the insurance and repair process to enhance the customer experience.
• Update customer information in the management system as required.
• Provide continuous repair updates to customers during the repair process.
• Assist with resolving customer issues as they arise in a professional and timely manner.

Job description

Position

Customer Service Representative

Dealership

ACX Waverley

Location

Winnipeg, MB

Classification

Full Time, Immediate Hire

ACX Waverley is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus

This role helps create appointments for our Loyalty Department, as well as handle our lease finance and cash portfolios.

What drives your day-to-day

• Create preliminary estimates and submit warranty claims for dealership approval
• Assist with scheduling customer’s vehicles in for repair and collect payment upon delivery
• Check in collision vehicles by taking intake photos and creating a work order
• Support customer calls pertaining to repair status, insurance details and car rental inquiries
• Proactively educate customers on the insurance and repair process to enhance the customer experience
• Update customer information in the management system as required
• Provide continuous repair updates to customers during the repair process
• Assist with resolving customer issues as they arise in a professional and timely manner

What Are The Must-haves

• College diploma or two years’ relevant experience
• Ability to speak Mandarin/Cantonese considered a strong asset
• Proficient with Microsoft Office/Outlook, Mitchell Connect and Audatex
• Exceptional customer service and problem-solving skills
• Previous experience working within a body shop or auto claims
• Able to work independently as well as part of a team
• Excellent verbal and written communication skills

The Perks

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.