Auto Claims & Customer Care Specialist - Immediate Hire

AutoCanada; Winnipeg; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Compensation and Benefits

Employee vehicle purchase & service

Employee assistance programs

Professional development

Job summary

ACX Waverley is proud to be part of the AutoCanada dealership network. We are seeking a Customer Service Representative in Winnipeg, MB to join our team.

This role focuses on creating appointments for the Loyalty Department and handling lease, finance and cash portfolios while delivering outstanding customer service. Must have a college diploma or two years of relevant experience; bilingual Mandarin/Cantonese is a strong asset; proficiency with Microsoft Office, Mitchell Connect and Audatex

Qualifications

• College diploma or two years’ relevant experience.
• Excellent verbal and written communication skills.
• Ability to work independently as well as part of a team.
• Exceptional customer service and problem-solving skills.

Responsibilities

• Create preliminary estimates and submit warranty claims for dealership approval.
• Assist with scheduling customers’ vehicles in for repair and collect payment upon delivery.
• Check in collision vehicles by taking intake photos and creating a work order.
• Support customer calls pertaining to repair status, insurance details and car rental inquiries.
• Proactively educate customers on the insurance and repair process to enhance the customer experience.
• Update customer information in the management system as required.
• Provide continuous repair updates to customers during the repair process.
• Assist with resolving customer issues as they arise in a professional and timely manner.

Job description

ACX Waverley is proud to be part of the AutoCanada dealership network. We are seeking a Customer Service Representative in Winnipeg, MB to join our team.

This role focuses on creating appointments for the Loyalty Department and handling lease, finance and cash portfolios while delivering outstanding customer service. Must have a college diploma or two years of relevant experience; bilingual Mandarin/Cantonese is a strong asset; proficiency with Microsoft Office, Mitchell Connect and Audatex