Auto Repair Customer Service Specialist

Sherwood Park Hyundai; Saskatoon; Hybrid; CAD 40,000 - 43,000; Full time

Benefits offered by this job

Competitive Compensation and Benefits

Employee Vehicle Purchase & Service

Employee and Family Assistance Program

Company-wide appreciation events

Professional development opportunities

Job summary

ACX 8th Street in Saskatoon, SK is seeking a Customer Service Representative to support the loyalty team with appointment creation and handle lease finance and cash portfolios. You will manage scheduling, process payments, and coordinate vehicle repairs while delivering excellent customer service.

The role requires strong communication, problem solving, and the ability to work independently in a fast-paced environment. Onsite position with competitive compensation and benefits.

Qualifications

• College diploma or two years’ relevant experience.
• Experience in an automotive BDC environment is preferred.
• Proficient with Microsoft Office/Outlook, Mitchell Connect and Audatex.
• Exceptional customer service and problem-solving skills.
• Previous experience in a body shop or auto claims.
• Able to work independently as well as part of a team.
• Excellent verbal and written communication skills.

Responsibilities

• Create preliminary estimates and submit warranty claims for dealership approval.
• Assist with scheduling customers’ vehicles in for repair and collect payment upon delivery.
• Check in collision vehicles by taking intake photos and creating a work order.
• Support customer calls pertaining to repair status, insurance details and car rental inquiries.
• Proactively educate customers on the insurance and repair process to enhance the customer experience.
• Update customer information in the management system as required.
• Provide continuous repair updates to customers during the repair process.
• Assist with resolving customer issues as they arise in a professional and timely manner.

Skills

Customer service

Problem solving

Excellent communication

Teamwork

Independent work

Education

College diploma

Tools

Microsoft Office/Outlook

Mitchell Connect

Audatex

Job description

ACX 8th Street in Saskatoon, SK is seeking a Customer Service Representative to support the loyalty team with appointment creation and handle lease finance and cash portfolios. You will manage scheduling, process payments, and coordinate vehicle repairs while delivering excellent customer service.

The role requires strong communication, problem solving, and the ability to work independently in a fast-paced environment. Onsite position with competitive compensation and benefits.