Automotive Customer Experience Specialist

Kelleher Ford; Saskatoon; Hybrid; CAD 40,000 - 43,000; Full time

Benefits offered by this job

Competitive Compensation and Benefits

Employee Vehicle Purchase & Service

Employee and Family Assistance

Company-wide appreciation events

Professional development

Job summary

ACX 8th Street is seeking a Customer Service Representative to join our Saskatoon team. This full-time, onsite role focuses on creating appointments for the loyalty team and managing lease finance and cash portfolios.

You will handle vehicle scheduling, payment collection, and customer communications, while ensuring a smooth repair process and outstanding service. The position offers competitive compensation and benefits.

Qualifications

• College diploma or two years’ relevant experience.
• Experience in an automotive BDC environment is preferred.
• Proficient with Microsoft Office/Outlook, Mitchell Connect and Audatex.
• Exceptional customer service and problem-solving skills.
• Previous experience working within a body shop or auto claims.
• Able to work independently as well as part of a team.
• Excellent verbal and written communication skills.

Responsibilities

• Create preliminary estimates and submit warranty claims for dealership approval.
• Assist with scheduling customer’s vehicles in for repair and collect payment upon delivery.
• Check in collision vehicles by taking intake photos and creating a work order.
• Support customer calls pertaining to repair status, insurance details and car rental inquiries.
• Proactively educate customers on the insurance and repair process to enhance the customer experience.
• Update customer information in the management system as required.
• Provide continuous repair updates to customers during the repair process.
• Assist with resolving customer issues as they arise in a professional and timely manner.

Skills

Customer service

Problem solving

Communication

Teamwork

Independent work

Education

College diploma or two years’ relevant experience

Tools

Mitchell Connect

Audatex

Microsoft Office/Outlook

Job description

ACX 8th Street is seeking a Customer Service Representative to join our Saskatoon team. This full-time, onsite role focuses on creating appointments for the loyalty team and managing lease finance and cash portfolios.

You will handle vehicle scheduling, payment collection, and customer communications, while ensuring a smooth repair process and outstanding service. The position offers competitive compensation and benefits.