Auto Service Advisor: Customer Care & Growth

Fountain Tire; Kelowna; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

RRSP with company matching

Training & advancement opportunities

Team and customer environment

Regular day shifts

Employee discounts on tires & services

Job summary

Fountain Tire Kelowna is seeking a friendly and dedicated Service Advisor to join our automotive team in Kelowna, Canada. The role focuses on creating work orders, quoting services, and coordinating with technicians to ensure high-quality customer service.

This position offers competitive wages ($50,000 to $60,000 per year) plus bonuses, comprehensive benefits (health, dental, vision), RRSP with company match, and opportunities for skill development and advancement.

Qualifications

• Experience in the automotive repair industry or tire industry is an asset.
• Must possess a valid driver’s license and be able to provide a satisfactory Driver’s Abstract.
• Excellent customer service and a great attitude are a must.
• A team player who takes pride in their work.
• Strong communication and problem-solving skills to advise customers.

Responsibilities

• Create work orders and arrange bookings and communicate them to technicians.
• Provide service quotes and obtain customer authorization for work; finalize sales and follow up.
• Make proactive calls to customers to assess satisfaction with the service received.
• Recommend tire services, wheel and mechanical services to customers.
• Ensure all products are billed accurately and enter data into the computer system.

Skills

Customer service

Active listening

Communication skills

Tire knowledge

Team player

Job description

Fountain Tire Kelowna is seeking a friendly and dedicated Service Advisor to join our automotive team in Kelowna, Canada. The role focuses on creating work orders, quoting services, and coordinating with technicians to ensure high-quality customer service.

This position offers competitive wages ($50,000 to $60,000 per year) plus bonuses, comprehensive benefits (health, dental, vision), RRSP with company match, and opportunities for skill development and advancement.