Auto Retention Associate

HUB International; Abbotsford; On-site; CAD 41,600 - 45,000; Full time

Benefits offered by this job

Extended health benefits

Disability insurance

RRSP matching

Paid time-off benefits

Bonuses for some positions

Birthday off

Job summary

HUB International in Abbotsford is seeking an Auto Retention Associate to advise clients on automobile insurance over the phone, renewals, plates and transfers, and to upsell ICBC and private products. You will build relationships, process payments and document conversations to reduce errors.

The role requires a Level 1 Insurance License, high school education, and strong communication skills. Base + commissions with benefits, located in HUB’s Connect Center in Abbotsford.

Qualifications

• Minimum one year of auto insurance experience.
• Level 1 Insurance License required.
• High school education or equivalent.
• Strong conversation skills, detail oriented and computer systems proficiency.

Responsibilities

• Build relationships with clients and colleagues to deliver a best-in-class client experience.
• Provide auto insurance services including renewals, plates, transfers, cancellations, debt payments and more.
• Offer ICBC and private insurance products over the phone.
• Document all client conversations to minimize errors and future issues.
• Place outbound calls to enhance retention, focus on call to sale conversion.
• Manage inbound call volume through servicing calls efficiently.
• Upsell and cross-sell other insurance products.
• Consistently meet sales targets and telephone metrics.
• Receiving and processing payments in accordance with company policy.
• Use ICBC Policy Centre, BMS EPIC and other software solutions.
• Administrative duties, such as preparing documents, filing.

Skills

Auto insurance experience

Communication skills

Attention to detail

Computer systems proficiency

Customer service / call center

Phone-based advisory

Education

High school diploma or equivalent

Level 1 Insurance License

Tools

ICBC Policy Centre

BMS EPIC

Job description

Hi, we’re HUB! We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

Opportunity

As the Auto Retention Associate working in one of our innovative Connect Centers, you are responsible for advising new and existing clients over the phone on how to best protect their assets when it comes to automobile insurance. Building relationships and offering solutions using a diverse selection of insurance products while achieving performance targets.

What you will bring to our team

• Minimum one year of auto insurance experience
• Strong conversation skills, detail oriented and computer systems proficiency
• High school education or equivalent
• Level 1 Insurance License required
• Customer service and/or call center experience an asset

A day in the life

• Build relationships with clients, colleagues and leaders so you can deliver a best-in-class client experience
• Provide a wide variety of auto insurance services including renewals, new plates, transfers, cancellations, debt payments and more
• Creatively offer a diverse selection of ICBC and private insurance products over the phone
• Document all client conversations to minimize errors and future issues
• Place outbound calls to enhance retention, focus on call to sale conversion
• Manage inbound call volume through servicing calls in an efficient manner
• Upsell and cross-sell other insurance products from our other departments
• Consistently meet sales targets and telephone metrics
• Receiving and processing payments in accordance with company policy
• Using ICBC Policy Centre, our BMS EPIC and multiple other software solutions
• Administrative duties, such as preparing documents, filing

Salary Expectations

The compensation for this position is a variable compensation structure, ie., base salary plus commission. As such, the total compensation earned will vary depending on the successful candidate’s book of business at a particular time. The expected base salary for this position is $41,600.00 to $45,000.00, plus commissions will be paid based on successful sales performance. The total compensation will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

Benefits

• extended health benefits
• disability insurance
• RRSP matching
• paid-time-off benefits
• eligible bonuses for some positions
• Paid day off for your birthday – we want to celebrate you!
• Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities

Why Join HUB?

We love making friends; join our team of amazing people who all get along and thrive together! We work hard and play hard! Get ready for our Staff Holiday Parties!!

Paid day off for your birthday – we want to celebrate you! Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities Room to grow within the organization Lots of company perks, benefits, RRSP matching and great compensation.

Your future with HUB

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB, you will become part of a rapidly growing company that offers significant opportunities for advancement. At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.

Vision

To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Mission

To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Core Values

• Entrepreneurship: We encourage innovation and educated risk-taking.
• Integrity: We do the right thing every time.
• Teamwork: We work together to maximize results.
• Accountability: We measure and take responsibility for outcomes.
• Service: We serve customers, communities and colleagues.

The employment offer is contingent upon completion of a successful background check.

We invite you to learn more about our team at www.hubinternational.com.

If you require any accommodations during the hiring process, please reach out to [e-mail] to request this.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Only candidates selected for an interview will be contacted.

Department Sales

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Bonjour. Nous sommes HUB. Dans un monde en rapide évolution, nous conseillons les entreprises et les individus sur la façon de se préparer à l’inattendu. Lorsque vous vous associez à nous, vous êtes au centre d’un vaste réseau d’experts qui vous aideront à atteindre vos objectifs grâce à nos services de gestion de risques, de gestion des demandes d’indemnisation et de soutien en matière de conformité. Vous aurez donc l’esprit tranquille parce que vous saurez que ce qui compte le plus pour vous sera protégé grâce à un appui constant et des solutions d’assurance qui vous mettent en contrôle. À propos de HUB International HUB International Limited (HUB), dont le siège social est situé à Chicago (Illinois), est un important courtier d’assurance mondial qui offre des produits et des services complets dans les domaines de l’assurance de dommages, de l’assurance de personnes, des avantages sociaux, des investissements et de la gestion de risque. Avec des bureaux partout en Amérique du Nord, le vaste réseau de spécialistes de HUB offre la tranquillité d’esprit en protégeant ce qui compte le plus grâce à un appui constant et des solutions d’assurance sur mesure. Pour plus d’informations, veuillez visiter www.hubinternational.com.