Auto Repair shop Customer Service Representative (CSR)

CK Motors; Vaughan; On-site; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly pay

Full-time weekdays

Structured onboarding

Career development

Mentorship

Team support

Job summary

CK Motors Inc. in Woodbridge, Ontario is seeking a professional, sales-oriented Customer Service Representative (CSR) to support customer communications, appointment scheduling, and front‑office operations in a busy automotive repair facility serving 250+ vehicles monthly.

The position is full-time with Monday–Friday hours, no weekend shifts, and a structured onboarding program. Training is provided, with career development opportunities toward Service Advisor and management, under the guidance

Qualifications

• Previous retail sales or direct customer-service experience.
• Strong verbal communication and telephone skills.
• Proven ability to handle customer concerns professionally and effectively.
• Sales-oriented approach with confidence recommending services and securing appointments.
• Ability to learn quickly and apply training consistently.
• Willingness to follow approved phone scripts, operational procedures, and management direction.
• Receptiveness to coaching, feedback, and continuous improvement.
• Strong organization, reliability, accountability, and professional presentation.

Responsibilities

• Manage inbound customer calls using approved CK Motors scripts.
• Convert inquiries into scheduled appointments.
• Welcome customers and deliver professional front-office service.
• Respond to customer inquiries, concerns, and objections.
• Conduct outbound follow-up calls to support appointments and sales.
• Assist with parts ordering, documentation, and daily operations.
• Develop service presentation and sales skills through ongoing training.

Skills

Retail sales experience

Customer-service

Verbal communication

Sales orientation

Learn quickly

Follow scripts/procedures

Coaching receptiveness

Organization & reliability

Job description

Auto Repair shop Customer Service Representative (CSR)

Full-Time | $20–$23/Hour | Monday–Friday | Career Advancement

Position Overview

CK Motors Inc. is an established and growing automotive repair facility in Woodbridge, Ontario, servicing 250+ customer-pay vehicles monthly.

We are seeking a professional, sales-oriented, and highly trainable Customer Service Representative to support customer communications, appointment scheduling, sales development, and front-office operations.

The ideal candidate brings proven customer-facing experience, excellent interpersonal skills, a strong service mindset, and the ability to learn and consistently apply established procedures.

Previous automotive experience is not required. Training will be provided.

COMPENSATION & BENEFITS

• $20–$23/hour, determined by demonstrated sales ability, communication skills, experience, and trainability
• Full-time, Monday–Friday schedule with no weekend shifts
• Structured onboarding, practical training, and ongoing mentorship
• Career development opportunities toward Service Advisor and management positions
• Support from experienced Service Advisors, Technicians, and Management
• Established workflow supporting 250+ customer-pay vehicles monthly

REQUIRED QUALIFICATIONS

• Previous retail sales or direct customer-service experience
• Strong verbal communication and telephone skills
• Proven ability to handle customer concerns professionally and effectively
• Sales-oriented approach with confidence recommending services and securing appointments
• Ability to learn quickly and apply training consistently
• Willingness to follow approved phone scripts, operational procedures, and management direction
• Receptiveness to coaching, feedback, and continuous improvement
• Strong organization, reliability, accountability, and professional presentation

Relevant backgrounds include: Fashion and apparel retail, hospitality, restaurants, bars, real estate offices, reception, and other high-volume customer-facing environments.

KEY RESPONSIBILITIES

• Manage inbound customer calls using approved CK Motors scripts
• Convert inquiries into scheduled appointments
• Welcome customers and deliver professional front-office service
• Respond to customer inquiries, concerns, and objections
• Conduct outbound follow-up calls to support appointments and sales
• Assist with parts ordering, documentation, and daily operations
• Develop service presentation and sales skills through ongoing training

CAREER DEVELOPMENT

This position provides a structured entry point toward an Automotive Service Advisor career, with potential future advancement into management based on demonstrated performance, capability, and business needs.

We value customer-service excellence, measurable sales results, coachability, accountability, and long-term professional growth.

CK Motors Inc. | Woodbridge, Ontario
We care for you. And your car.