Collision Repair Service Advisor

CSN Collision; Fredericton; On-site; CAD 38,000 - 54,000; Full time

Job summary

CSN Collision in Fredericton, NB, seeks a friendly Service Advisor to support customers through the repair process after an incident. You will be the primary contact, managing updates, timelines, and insurance interactions while juggling scheduling and paperwork with a positive, proactive attitude.

The role emphasizes clear communication, organization, and a calm demeanor under pressure, ensuring timely repairs and customer satisfaction in a busy collision repair environment.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational abilities and attention to detail.
• Ability to stay calm when multiple needs arise (customers, claims, schedules).
• Experience in collision repair, automotive service, customer service, or insurance claims is a plus.
• Basic computer skills and comfort with shop management software.

Responsibilities

• Welcomes customers after an incident and serves as main contact during repair.
• Keeps customers informed with timely updates about progress and timelines.
• Assists with insurance claim coordination and paperwork explanations.
• Coordinates vehicle pickup and sets expectations with customers.
• Closes work orders and handles front-desk duties as needed.

Skills

Customer service

Organization

Calm under pressure

Insurance claims

Shop software

Positive attitude

Job description

Do you speak fluent customer service and understand that \"my car is making a weird noise\" is not actually a technical diagnosis?

We\'re looking for a Collision Repair Service Advisor to join our team. If you can calm stressed customers, navigate insurance claims without breaking a sweat, and keep multiple repair updates straight in your head, you might be exactly who we\'re looking for.

What You\'ll Be Doing

• Welcoming customers who are having a less-than-great day because their vehicle has met an unfortunate mailbox, shopping cart, deer, or another driver.
• Acting as the main point of contact throughout the repair process.
• Keeping customers informed with timely updates so they don\'t have to call every three hours asking, \"Is it done yet?\"
• Working with insurance companies to help move claims through the process smoothly.
• Explaining repair timelines, deductibles, and paperwork in a way that makes sense to normal humans.
• Coordinating vehicle pickup and making sure customers know what to expect before they arrive.
• Following up after repairs to ensure customers leave happy and stay happy.
• Real Time Administration/File Management
• Closing Work Orders
• Occasionally covering the reception desk and proving that you can answer phones, greet visitors, and juggle multiple tasks without developing superpowers.

What We\'re Looking For

• Excellent customer service and communication skills.
• Strong organizational abilities and attention to detail.
• Ability to stay calm when customers, insurance companies, and repair schedules all need something at the same time.
• Experience in collision repair, automotive service, customer service, or insurance claims is an asset.
• Basic computer skills and comfort learning shop management software.
• A positive attitude and a good sense of humor.

Bonus Points If You Can

• Translate insurance terminology into plain English.
• Explain repair delays without sounding like you\'re reading from a script.
• Find a missing repair order in less time than it takes everyone else to start panicking.
• Remember multiple customer names before your second cup of coffee.

What You\'ll Get

• A supportive team environment.
• Interesting days where no two customer stories are exactly the same.
• Opportunities to learn and grow within the collision repair industry.
• The satisfaction of helping customers get back on the road after an accident.

If you\'re organized, customer-focused, and can keep a smile on your face when the phone rings for the tenth time before lunch, we\'d love to hear from you.