Customer Service Representative (CSR)

No 1 Collision (1993) Inc; Vancouver; On-site; CAD 38,000 - 54,000; Full time

Benefits offered by this job

RRSP & profit-sharing plan

Extended benefits (health, dental, eye

Travel abroad for training

Education & growth opportunities

Ergonomic, state-of-the-art facility

Rewards program & shoe reimbursement

Recreational events

Apparel provided

Company lunches

Job summary

No. 1 Collision Group in Vancouver is seeking a Customer Service Representative to be the first point of contact for clients during the collision repair experience.

You will support customers through the repair process, maintain clear communication, and contribute to a culture of exemplary service while promoting a positive customer journey and loyalty. Joining our team means working in a luxury leading collision repair organization in the Lower Mainland, with competitive wages and a

Qualifications

• Autobody/Dealership experience.
• A team player who is focused on providing exemplary customer service.
• Ability to multi-task in a fast paced work environment.
• Strong organizational skills and detail oriented.
• Working knowledge of computers.

Responsibilities

• Primary contact with customers.
• Update and maintain communication with customers through repair.
• Promoting positive Google Reviews on our website.
• Creating ideas/incentives to keep customers happy/informed (eg. monthly draws for gift cards).
• Assist production manager as required.
• Move customer vehicles as required.
• Other duties as assigned.

Skills

Autobody/Dealership experience

Team player

Multi-tasking

Organizational skills

Computers literacy

Job description

No. 1 Collision Group is excited to announce that we are currently accepting applications for the Customer Service Representative (CSR) position.

Here at No. 1, we prioritize creating an atmosphere that makes our employees feel both welcomed and valued. Our top priority is to create a team of individuals that is constantly growing and inspiring others around them to do the same. No matter the position, everyone here is ultimately working toward the same goal, which is to provide our clients with an unsurpassed collision repair experience.

While we understand that credentials are important, the number one thing we look for in potential candidates is work ethic and a positive mindset. These two things are important not only in the workplace; but also in life, as they set the tone for everything you do. These are the people we are looking to hire as a part of our team here at No. 1 Collision.

Below is also a list of skills/qualifications that would also be helpful for this position:

The Opportunity

If you're an experienced Auto Body Customer Service Representative looking for an opportunity to join the Lower Mainland's luxury leading collision repair organization, we'd love to hear from you.

Duties and Responsibilities

• Primary contact with customers
• Update and maintain communication with customers through repair
• Promoting positive Google Reviews on our website
• Creating ideas/incentives to keep customers happy/informed (ie. Monthly customer draws for gift cards, etc.)
• Assist production manager as required
• Move customer vehicles as required
• Other duties as assigned
  

Qualifications

• Autobody/Dealership experience
  
• A team player who is focused on providing exemplary customer service
• Ability to multi-task in a fast paced work environment
• Strong organizational skills and detail oriented
• Working knowledge of computers
  

No. 1 Collision Group and Mercedes-Benz Collision Richmond will always provide the best for our people, as we value them and the commitment they make to the growth of this organization. To demonstrate our appreciation towards our people, we provide a high-quality working environment, filled with amenities and unrivaled benefits to care for our people and their families.

To illustrate our dedication to our family, some of the benefits we provide are as follows:

• Competitive Wages with optional Group Registered Retirement Saving Plans (RRSP) & Deferred Profit-Sharing Plan
• Exceptional Benefits Plan (Extended Health Care, Dental, Vision, and $1000.00 per year for each practitioner.
• Company Sponsored Opportunities to Travel abroad for Training
• Company Sponsored Education, and Opportunities for Growth
• State of the Art Facility with Ergonomic Workstations
• Employee Reward, Annual Safety Shoes Reimbursement, and Employee Referral Bonus Programs
• Company Sponsored Recreational Event(s)
• No.1 Collision and/or Mercedes-Benz Collision Apparel(s) provided
• Company Lunch(es)
  

Only the candidates who are chosen to advance to the next step of our recruitment process will be contacted through phone or email.

Please note that internal applicants will be given first consideration.