Auto Claims Team Lead - Mentoring & Audits

Women in Biz Network; Canada; Hybrid; CAD 74,000 - 124,000; Full time

Benefits offered by this job

Hybrid work schedule

Share ownership program

Pension and RRSP matching

Volunteer days and charitable matching

Tuition assistance and educational支

Job summary

Definity is hiring a leader to manage an Auto Claims team, directing claims handling and ensuring quality through audits. The role focuses on mentoring staff, optimizing processes, and maintaining compliance across procedures.

The position offers a hybrid work arrangement, a pathway to develop staff, and opportunities to influence workplace culture. Prior claims leadership and CIP-enabled qualifications are valued.

Qualifications

• 3–5 years of claims experience, with a focus on Auto claims handling.
• 1–2 years of supervisory experience.
• University degree or college diploma with CIP designation; bilingual English/French is an asset.

Responsibilities

• Lead Auto Claims team; provide technical direction for efficient claims handling.
• Provide guidance, on-the-job training, and leadership on performance and processes.
• Complete audits by reviewing claims files and giving feedback.
• Develop staff: hiring, evaluations, coaching, and policy updates.
• Coach Auto team; review reports; discuss options; build action plans.
• Manage expenses and the team’s annual budget.
• Initiate interviews for vacancies and advise on hires.

Skills

Organizational skills

Negotiation

Analytical skills

Interpersonal skills

Education

University degree

CIP designation

Job description

Definity is hiring a leader to manage an Auto Claims team, directing claims handling and ensuring quality through audits. The role focuses on mentoring staff, optimizing processes, and maintaining compliance across procedures.

The position offers a hybrid work arrangement, a pathway to develop staff, and opportunities to influence workplace culture. Prior claims leadership and CIP-enabled qualifications are valued.