Auto Claims Specialist - Hybrid Work & Impactful Resolution

Definity; Mississauga; Hybrid; CAD 45,000 - 82,000; Full time

Benefits offered by this job

Hybrid work schedule

Pension and RRSP contributions matched

Volunteer days

Educational resources

Discounts on products and services

Job summary

Definity is seeking a Claims Representative for its Auto Claims team in Mississauga, Canada. You will investigate, evaluate, and resolve first-party automobile claims while delivering a positive customer experience.

You will guide customers through FNOL by phone, set up the claim, and work with vendors to resolve claims. The role emphasizes accurate data entry, adherence to policy terms, and high-volume processing in a collaborative, hybrid environment.

Qualifications

• Minimum high school diploma required.
• Experience handling automobile with a good understanding of terminology and auto policies.
• Previous customer service and call centre experience is a definite asset.
• Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily.
• Professional, friendly and courteous to customers.
• Able to thrive under pressure and remain calm.
• Excellent written and verbal communication skills.

Responsibilities

• Investigate and settle first-party automobile claims.
• Guide customers through FNOL by telephone and set up the FNOL.
• Provide prompt, courteous, accurate and fair claims service.
• Take ownership of each call until resolution is reached.
• Explain the claim process clearly to customers.
• Confirm whether claims are covered under the customer’s policy.
• Ensure all claims are promptly investigated.
• Work with customers and vendors to resolve claims.
• Maintain detailed file records in systems.
• Process claims payments within authority level.
• Initiate salvage and subrogation on assigned claims.
• Meet or exceed yearly assigned claims targets and file disposition rate.

Skills

Auto claims knowledge

Customer service

Communication

Keyboarding

Professional demeanor

Ability to work under pressure

Strong telephone etiquette

Education

High school diploma

Job description

Definity is seeking a Claims Representative for its Auto Claims team in Mississauga, Canada. You will investigate, evaluate, and resolve first-party automobile claims while delivering a positive customer experience.

You will guide customers through FNOL by phone, set up the claim, and work with vendors to resolve claims. The role emphasizes accurate data entry, adherence to policy terms, and high-volume processing in a collaborative, hybrid environment.