Attendant - Food Hall

Hard Rock Hotel & Casino Ottawa; Ottawa; On-site; CAD 25,000 - 28,000; Part time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking a Foodhall Attendant to deliver exceptional guest service in the casino cafeteria. You will keep food stations clean, stocked, and efficient while assisting guests with selections and maintaining food safety standards.

You will work with culinary and service teams to provide a welcoming dining experience, handle setup, bussing, and sanitation, and contribute to smooth operations in a bustling hospitality setting.

Qualifications

• Duties require bending & reaching.
• Lifting & transporting up to 50 pounds.
• Standing or moving up to 8+ hours.
• Ability to turn or twist body parts in a circular motion.
• Maintains a well-groomed appearance; follows uniform guidelines.
• Practices general safety & sanitation standards.
• Remains calm in a hectic, fast-paced atmosphere.
• Demonstrates organization, attention to detail and urgency.

Responsibilities

• Set- up/ Replenish server stations with polished China, glassware and silverware
• Set- up/ Replenish server stations with condiments for service
• Scraping dishes
• Ensure place settings are appropriate, and each guest has a napkin and polished silverware
• Utilize trays for pre-bussing & bussing tables; organize trays with safety in mind
• Deliver soiled china, glass and silverware to dish room; discard trash in designated bins
• Bag and remove soiled linen
• Maintain cleanliness of work areas throughout the shift
• Notify management of maintenance issues
• Complete additional requests by management
• Check with supervisor before leaving at end of shift

Skills

Physical stamina

Mobility

Calm under pressure

Attention to detail

Grooming standards

Uniform compliance

Safety & sanitation

Evening shifts

Friendly attitude

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Part Time Permanent

Is this a current vacancy? Yes, this is an existing open position.

Compensation: CAD $ 18.42/Hr.

License Requirement: Criminal Background Check

Overview

The Foodhall Attendant is responsible for delivering exceptional guest service within the casino marketplace cafeteria by ensuring food stations are clean, stocked, and operating efficiently. This role assists guests with food and beverage selections, maintains food safety and sanitation standards, replenishes products and supplies, and supports overall food hall operations to create a welcoming, safe, and enjoyable dining experience. The Foodhall Attendant works collaboratively with culinary and service teams to provide timely, friendly service while contributing to a positive guest experience in a fast-paced hospitality environment.

Responsibilities

• Set- up/ Replenish server stations with polished China, glassware and silverware
• Set- up/ Replenish server stations with condiments for service
• Scraping dishes
• Ensure place settings are appropriate, and each guest has a napkin, polished silverware, and any other item this is part of the standard place setting
• Utilize trays for pre-bussing & bussing tables; all trays are to be organized with safety in mind
• All soiled China, glass and silverware trays are to deliver to dish room; discarding all trash in designated bins
• All soiled linen is to be bagged up and removed to designated areas
• Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures
• Notify management of any maintenance repair issues
• Complete any additional reasonable requests by management
• Check with supervisor before leaving at end of shift

Qualifications, Expierence, Education

• Performs duties which require bending & reaching
• Lifting & transporting up to 50-pound containers, dish racks, and trashcans
• Standing or moving, for up to 8+ hours
• Ability to turn or twist body parts in a circular motion.
• Maintains a well-groomed appearance
• Follows all uniform guidelines
• Practices all general safety & sanitation standards
• Remains calm in a hectic, fast-paced atmosphere
• Demonstrates a high level of organization, attention-to-detail and a sense-of-urgency
• Displays a positive and outwardly friendly attitude toward guests and co-workers
• Able to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Able to work evening shits

Physical Demands

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.