Old Crow Station Attendant Old Crow, YT

Air North Partnership; Old Crow; On-site; CAD 27,000 - 39,000; Part time

Benefits offered by this job

Flight benefits

Travel benefits

RRSP options

Fuel discounts

Job summary

Air North Partnership in Old Crow is seeking a part-time Customer Service Agent to support passengers during check-in and ensure safe, efficient handling of baggage and cargo. You will help with payments, boarding, and ramp marshalling, contributing to a safe and positive travel experience.

The role requires a valid driver’s license, physical fitness to perform demanding lifts, and a strong sense of accountability. This position is based in Old Crow and offers local airline benefits.

Qualifications

• Must hold a valid driver’s license.
• Must be physically able to bend, kneel, crawl, stoop, climb and lift up to 75 pounds repetitively.
• Demonstrates accountability, honesty and responsibility in all tasks.
• Enthusiasm for contributing to Air North’s mission and service excellence.

Responsibilities

• Provide exemplary customer service to passengers during check-in.
• Handle baggage and cargo with safety and efficiency.
• Answer inquiries in person, by phone or email.
• Greet and assist passengers at check-in.
• Marshall aircraft on and off ramp safely and efficiently.
• Process payments for tickets, cargo or baggage fees.
• Load and unload baggage and cargo from the aircraft.

Skills

Valid Driver's License

Physically fit

Accountability

Customer service

Job description

Wage: $24.00
Hours of Work: Part-Time (20-34 hours per week)
Location: Old Crow

• Phenomenal local and international flight benefits for you and your family!
• Extra travel benefits such as hotels and cruises
• Group RRSP investment options
• Vehicle and home heating fuel discounts through Chieftain Energy for you and your family

Role Summary:

This position provides exemplary customer service to passengers during check in and safe, efficient and accurate handling of baggage and cargo. The incumbent must continually ensure the safety of the aircraft, equipment, passengers and fellow teammates.

Key Duties and Responsibilities:

• Ensure the highest level of customer service is provided at all times
• Answer inquiries in-person, by telephone or by email
• Greet, check in and assist passengers
• Marshall aircraft in and out of the ramp area safely and efficiently
• Process payments for tickets, cargo or baggage fees
• Load and unload baggage and cargo on and off the aircraft

Must haves:

• Valid Drivers License
• Must be physically fit (able to bend, kneel, crawl, stoop, climb and lift up to 75 pounds repetitively)
• A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
• Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
• Must be a legally entitled to work in Canada

Nice to haves:

• Previous airline experience is considered an asset

At Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.

We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward.

Thank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!